Oh my god! If this is the last place on earth to go I suggest you stay home. This was our last stop before we concluded our little family trip around Sri Lanka. It was a nightmare! Big big mistake we made by not looking at the reviews and quickly deciding to stay here. Thank god it was just one night’s stay. Where to begin, Arrival - we were shown a room with a dirty floor so I requested for another and on an upper floor since they mentioned they are having the staff party I expected it to be noisy. So we were given an old tired looking room with many defects including the sink leaking and flooding the entire bathroom floor. We requested a room change and we’re put back to the same room with dirty floor and I request it to be cleaned. No welcome drink served. In room - now starts the real thing Room had amenities only for two pax, requested to make it a triple as we paid for a triple but we had to go get the amenities from the service cart. AC was not effective at all during day time and mosquitoes in the room at night. Bottled refilled water - god knows where and how they were filled. We did not use them. There were no spoons to make tea 😂 Bathroom and room overall so so dirty, bed linen dirty and stained Bath linen so dirty and stinky and absolutely disgusting! Bath mat seemed like they have been used over a month with out washing! Room blinds broken so sunlight steeped in, what a pleasant experience to have while sleeping 😡 TV did not work as the bill was not paid Ceiling fan covered in dust so had we switched it on, we would still be recovering from the dust bomb that would hit us. The pool was dirty and discolored tiles were everywhere and the best one is no markings of depth in the pool, no pool attendant or life guard on duty during operation hours we had to go and ask how deep it is… This place does not meet even the basic cleaning and H&S standards!
翻譯