前台個別人員服務意識糟糕,請大家在預訂接駁車服務時注意備份好書面確認。PLEASE MAKE SURE YOU HAVE WRITTEN CONFIRMATION WHEN YOU RESERVE THE SHUTTLE BUS WITH THE HOTEL FRONT DESK! The overall experience of the stay was quite comfortable and amazing for the fantastic view. But the service of the front desk should be improved. A male Japanese staff(let’s keep him anonymous for his privacy) had no empathy or sense of service when rechecking shuttle bus name list. We have booked and scheduled the hotel shuttle bus 1day ahead of time, but were told no reservation on the day of departure. The male staff was impatient and reluctant to double check the mistake even I clarified the staff name who scheduled the bus for our family. 😤On the contrary, the shuttle bus driver was quite thoughtful and made extra seats for us to arrive the station in time! For HOTEL MANAGEMENT of TOYA KANKO HOTEL, it is highly recommended to provide paper receipts of the shuttle bus to prevent such bad experiences in the future. And please make sure your front desk staffs are well trained for basic service manner and emergency procedures. It could cost both your money and reputation if similar cases keep happening on your guests. Finally, thanks again for the shuttle bus driver, you represented the spirit and real service quality of the country.👍🏻
Guest House COCO坐落於洞爺湖,距離洞爺湖有5分鐘步行路程,配備共用休息室、免費私人停車位和酒吧。這家實惠型旅館提供共用廚房和行李寄存處。這家住宿禁菸,距離室蘭有40公里。
客房配有電熱水壺以及帶坐浴盆和吹風機的共用浴室。部分客房還享有配備帶冰箱的小廚房。這家旅館的所有客房配有平板電視和拖鞋。
Guest House COCO距離東室蘭站有40公里,距離Hirafu Station有47公里。札幌機場(Okadama)距離住宿有112公里。
Toyako Manseikaku Hotel Lakeside(北海道洞爺湖萬世閣飯店)位於洞爺湖附近,可在JR洞爺站乘坐開往洞爺湖溫泉方向的公交巴士終點站下車後,步行約數分鐘左右即可抵達飯店。創業超過65年,歷史悠久的溫泉飯店,而且隨著時代的轉變,不斷調整創新。日本風情的和室,一定可以滿足顧客的住宿需求。洞爺湖是北海道內較溫暖的地區,與各城市間的交通方便,景點眾多,也是日本全國有名的觀光地。洞爺湖溫泉鄉位於洞爺湖南岸,是被天然美景環繞的SPA Resort。洞爺湖溫泉特有的“軟湯”是源泉純碎的溫泉,一定可以讓您放鬆舒緩。歡迎來訪洞爺湖萬世閣引以自豪的各式浴場。