洞爺觀光飯店

預訂之前就有心理準備知道酒店比較有年代感，實際入住也確實這樣但是我們都覺得維護保養的還可以我們能接受。優點也不少，比如房間面湖，價格有性價比等。提供的兩餐比較普通但是要求不高也可以了。預約了100日元一位的第二天早上送洞爺JR站服務覺得也很方便。總的來説，結合價格來看，是一個不錯的選擇。

位於洞爺湖邊的溫泉酒店，雖然舊但房間整潔，大部分房間都可以望到洞爺湖，溫泉設施也不錯，唯一膳食一般，但整體是可以的。

前台個別人員服務意識糟糕，請大家在預訂接駁車服務時注意備份好書面確認。PLEASE MAKE SURE YOU HAVE WRITTEN CONFIRMATION WHEN YOU RESERVE THE SHUTTLE BUS WITH THE HOTEL FRONT DESK! The overall experience of the stay was quite comfortable and amazing for the fantastic view. But the service of the front desk should be improved. A male Japanese staff（let’s keep him anonymous for his privacy） had no empathy or sense of service when rechecking shuttle bus name list. We have booked and scheduled the hotel shuttle bus 1day ahead of time, but were told no reservation on the day of departure. The male staff was impatient and reluctant to double check the mistake even I clarified the staff name who scheduled the bus for our family. 😤On the contrary, the shuttle bus driver was quite thoughtful and made extra seats for us to arrive the station in time! For HOTEL MANAGEMENT of TOYA KANKO HOTEL, it is highly recommended to provide paper receipts of the shuttle bus to prevent such bad experiences in the future. And please make sure your front desk staffs are well trained for basic service manner and emergency procedures. It could cost both your money and reputation if similar cases keep happening on your guests. Finally, thanks again for the shuttle bus driver, you represented the spirit and real service quality of the country.👍🏻

餐點很一般，不會想再吃一次。泡湯還可以。可惜那天大霧，可惜了觀景窗看不到羊蹄山。不然那個窗景是真的很美。

酒店就在巴士下車的地方，房間是正對羊蹄山的，一早拉開窗簾的那一刻太美好了。酒店的家庭私湯需要預約的，但是去了後發現這温泉的水實在是有點老湯的感覺，渾濁的很，不知道是都這樣還是獨一家這樣。前台會中文的好幾個，服務態度都挺好。從這裏去札幌，定山溪的大巴一定一定要提前約好，我們到了才約的，都沒有約的合適的時間。

設施：去洞爺湖温泉打卡點很方便。但是周邊店都很早關門，稍微晚一點就沒有太多選擇！ 衞生：衞生還可以，就是木質榻榻米會有一股臭味，回潮的味道。 環境：環境不錯，窗外就能看到洞爺湖！超美 服務：酒店服務人員很多都是台灣人，可以中文交流。