宜必思圖爾中心火車站飯店的評論

住宿方回覆: 感謝您的支持和肯定！很高興得知您對我們酒店的位置、衞生條件以及早餐感到滿意。我們前台的團隊也很高興能為您提供熱情的服務。期待您的再次光臨！😊

住宿方回覆: Dear chenleo1988,Thank you very much for your excellent rating and for taking the time to share your feedback. We are delighted to read that you particularly appreciated the quality of our service, cleanliness, facilities, and our central location just a few minutes from Tours train station.Regarding the size of the room, we fully understand your comment. Our Comfort rooms are designed to offer enhanced amenities and high-quality bedding, including a memory foam mattress and pillows, as well as a coffee machine, while maintaining a practical layout adapted to a city-center hotel. Every day, our teams strive to compensate for this aspect through warm hospitality and attentive service.We truly hope to welcome you again during your next stay in Tours.Loïc and all the team of Ibis Tours Centre Gare

住宿方回覆: 感謝您的反饋！我們很高興得知您對酒店的便利位置和清潔度感到滿意。😊 關於房間的大小，我們也會努力改進，為您提供更舒適的住宿體驗。期待您下次再來！✨

住宿方回覆: 感謝您的回饋。很抱歉，您的房間出現了熱水問題。您的回饋已受到重視，我們將盡快解決此問題。希望您能以更好的狀態再次入住。

住宿方回覆: Cher Py44,Merci beaucoup pour ce retour détaillé et pour votre belle note.Nous sommes ravis que vous ayez apprécié notre emplacement, particulièrement pratique pour rejoindre à pied la gare et le centre des congrès, ainsi que la qualité de notre petit-déjeuner et l’accueil de notre équipe.Nous prenons également en compte votre remarque concernant la taille de la salle de bains, qui est effectivement compacte tout en restant fonctionnelle, ainsi que le bruit des portes dans le couloir le matin. Ce dernier point mérite toute notre vigilance afin de préserver au mieux le confort et le calme de nos clients.Au plaisir de vous accueillir de nouveau lors d’un prochain séjour à Tours.Loïc et toute l’équipe de l’Ibis Tours Centre Gare

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback following your stay in our Standard Twin Room and for your rating of 7/10.We are pleased to read that you appreciated our location, as well as the cleanliness of the hotel and the surrounding area. Being close to the train station and the city centre is indeed a real advantage for discovering Tours easily.We also take good note of your comment regarding the facilities. Your suggestion to add more amenities is valuable, and we continuously look for ways to improve our guests’ experience while respecting ibis brand standards. Your feedback helps us identify areas for improvement.Regarding the service, we are sorry if it did not fully meet your expectations. Please do not hesitate, during a future stay, to let us know your needs directly at reception, our team is available 24/7 and always happy to assist.We hope to have the pleasure of welcoming you again and to provide you with an even better experience next time.Loïc and the entire team at Ibis Tours Centre Gare

住宿方回覆: Dear Catherine,Thank you for taking the time to share your feedback following your stay.We are pleased to read that you appreciated our location, close to the train station and well connected by tram and bus, making it very convenient for a short stay.Regarding the city tax, we understand your concern. This tax is calculated based on the number of guests declared in the reservation. For a future stay, we recommend contacting directly the website or platform through which you made your booking to update the number of guests, as we unfortunately do not have the ability to modify this information on our side. We simply collect the city tax and transfer it to the local authorities according to the details provided in the reservation.We hope to have the pleasure of welcoming you again on your next visit to Tours.Loïc and the entire team at Ibis Tours Centre Gare