拉斯托雷斯巴塔哥尼亞飯店 

Todo fue soñado desde nuestra llegada. Las vistas hermosas tuvimos mucha suerte con el clima. Muy buen desayuno buffet y cena de 3 tiempos a la carta, recomendamos probar los ravioles de róbalo ahumado! Una delicia! Las habitaciones cómodas y con todo lo necesario para la estadía. Excelente atención de Marce y Manu en recepción, de Cata en Guest Experience y de Jonatan en el restaurante Coirón. Volveríamos mil veces a ojos cerrados.

Lindo lugar, muy bien decorado La cama muy confortable Buena calefaccion El baño incomodo, aunque buena ducha El lavamanos esta en el cuarto, esto incomoda el descanso cuando una de las personas va al baño de noche, y no tiene espacio donde apoyar las cosas de toilette para sunuso

Hotel/Lodge all’interno del meraviglioso parco naturale del Torres del Paine. Molto caratteristico sembra di essere in Yellowstone:) ristorante (incluso con il costo dell’hotel) di alto livello. Non proprio economico ma sei all’interno del parco e la struttura merita.

Overall, the experience left a lot to be desired given the price point. While we did not deal with the in-room theft issues referenced in other reviews, there were significant issues that drove this 2 star review. Food: The drink and food menus were sophisticated - but the kitchen / bar execution to deliver on this potential was simply not there. Service: Wait times of 90+ minutes for food / drinks should be expected, particularly if there are other groups of more than 4 in attendance at the bar (it's common for large groups to stay in this hotel, and they get preferential treatment). This is obviously not ideal for smaller groups who choose this hotel. Guest Management: The inability of the hotel to manage and address persistent 7am children's soccer sessions in the hallway proved challenging, especially with the room doors being the apparent goals in this game. Excursions: The excursion difficulty levels are generous - the hikes that referenced times of 8+ hours generally require 5.5 - 6 hours, maximum. I think augmenting the existing activities with more challenging activities for those interested would be appropriate. Guides: The guides were truly the bright spot of this trip. Engaged, hard working, and an absolute pleasure to spend time with throughout the experience (Natalia in particular). The positive experience with these guides is what drove this review to be above a 1 star review. Trail Management: It's quite shocking to see the trail management that the hotel has been allowed to get away with in this National Park. The "trail" on this property is actually a run-out river bed with trash and littering, which has clearly not seen any substantive management in years.

Unacceptable diacriminatory practices. We bought a “premium” trekking service to the “O circuit” with the company with the best accommodation availables in the network of shelters and campsites, for each place on the route, except that we did not stay at the hotel. At the hotel they told us that we could use the restaurant and bar subject to availability (hotel guests served first). So far, everything is reasonable and correct. We went two days for dinner and the bar and it is truly exceptional, very high price but of a corresponding level so we fully recommend it. The head bartender Federico Gil is really fantastic and a nice person. However, we went again after a long journey (in trekking clothes) and they denied us access for the argument of not having availability, but the bar was empty and the dining room was less than 20% of its capacity. Full of personel at the place so it did not seem understaffed. The difference was our clothings, now we were a little dirtier. That is unacceptable. If you decide to have a dress code or segment your shelter/camping guests from your hotel guests, say so explicitly. It is to denounce it publicly.