I had the junior suite called PALK, the bathroom was very modern, the settee was badly marked and very soft that when one sits on it one tends to sink. The wallpaper all around the room and in many places is coming away from the wall. The lack of Concierge in a 4 star hotel, is noticeable. The young waiter wasn't happy when I ordered two coffees, even having written the order down he got it wrong, using his fingers he took two chocolate truffles out of the sugar bowl, needless to say we didn't eat them. The Restaurant Manager looked a mess, as if he'd slept in his suit again not what you expect to find in a four star hotel. I had invited 2 friends to join me for Dinner, the food was good. I personally wouldn't stay there again
Unfortunately for us , our stay at this hotel was marred badly by the dreadfully dirty room we had ; I am sure it was a health hazard . On arrival, the room we were allocated was very small, but more to the point it was MOULDY - walls, windows etc . :( I went to reception where the lady there was so lovely, she was very apologetic and sympathetic and called the Manager , who was equally as pleasant and helpful and very considerate . She showed us another 2 rooms , one of which seemed light and more airy - we thought . Sadly, upon further inspection, which came to light when I tried to open the windows for some air as it was very hot and stuffy and as I am asthmatic, it would have been good to get some fresh air through - but oh dear, this was not to be .The window frames were thick with black and we could not open any . The bathroom was very , very grubby , the bed frame worn right through, the bedroom chair full of dust and grime - we were not sure if we could see mites on one side of the chair- it was so dirty we would not sit in ti and the whole feel of the room made you feel cringy , like you needed a real good scrub! I could not believe it, it ruined the stay . The shower slip mat was mouldy , the windows rattled every time traffic went by . The pillows were biscuit thin . The bed was the worst I have ever slept in - hard, lumpy, could feel the springs , no mattress topper . :( Goodness, I didn't htink rooms like this existed in this day and age !! Absolute health hazard x 2 !! We had tried twice!! There was so much grime in the bathroom , I cringed having to wash in there. We would never use this hotel again ever, and that is a shame as their facilities are good , evening entertainment good , Bistro gets our vote entirely as all staff in there were lovely and friendly, and the food in there was excellent and very good value for money - I highly recommend ! But when you are staying, your room, to me , forms your home for the week, and ours , despite the hotel's efforts , was dreadful. Such a huge disappointment . I am not a person who would normally have this much to say - but our stay was, as I say , runied , knowing we had to go back to this awful grime ridden room each night . I did not see any point asking again - what would be next ?? So, sorry , Derwent , but keeping just your public area's clean and negelcting rooms to the point we had, we will not return, nor, so our 3 friends who were with us , say neither will they . We even considered going and booking another hotel whilst there but that would have meant, of course, we would have paid double for a stay ? Never seen such dirt . Food in restaurant = mmm , presentation not good, sloppy looking meals , tepid temperatures. Bistro food and service = 10 / 10 - Thank you , Aztec Bistro !
I have to say after reading some of the previous reviews I was pleasantly surprised by our short stay here. We hadn't planned on going anywhere this year as we're currently renovating our cottage but we all needed a break. Being extremely last minute and the fact there were six of us we didn't have many options, Tor Park had mixed reviews but we figured for the reasonable price we'd risk it. We stayed for two nights in two family rooms, on arrival our sat nav brought us directly to the hotel. Luckily we got a parking space, check in did take a little while but the gentleman dealing with us was friendly and professional. Our rooms were nothing like the photos that are being uploaded by other guests. They were clean, nothing was broken and I'd say in a fair state which is what you'd expect paying the prices they charge. Beds were fairly comfortable, we all slept well. One room was extremely hot but they provided fans. We walked into Torquay on both evenings which was a pleasant walk, if we needed somewhere to stay in Torquay again we would most definitely consider coming back.