塔苑汽車旅館

I had a good feeling about TCM after dealing with Rhys over 3 years due to Covid cancellations & the good feeling became real when we arrived for our 4 night stay. The motel is relatively small with authentic rooms, spotlessly clean, good little kitchen, with MW & plates, etc for two. The bed & pillows were very comfortable, windows could be opened for a cross breeze & undercover parking was provided. Rhys was very helpful & accommodating. The overall experience was excellent & great value. We’d not look elsewhere if we went back to HB.

I booked and fully paid through Qantas travel. I am a visiting specialist doing clinics for children in Bundaberg and Hervey Bay. I was delayed in leaving Bundy on 22/8/24 riding my motorbike to tower court motel. I got there at 6.15pm finding the office shut without any instructions for after hours arrival. I noticed that there are 2 messages left by REECE the manager on my message bank. The 2nd message advised me that he is leaving and I am a “no show” without any instructions how to get the key. I called Qantas who called Reece and he agreed for me to call him. I called but he did not answer his ph. As I am wondering what to do a family residing there told me that Reece actually lives in unit #1. I knocked on the door at 630pm to face a hostile and rude hotel manager who did not wish to provide the room key to me. I pleaded with him to reconsider as I had nowhere to spend the night and the room was fully paid for. He shut the door at my face telling me that I had “violated his privacy”. I have not been refunded. I think this is very dishonest and not in the spirit of hospitality..