1 Hotel Toronto

The hotel is modern and well designed, however the cleanliness and customer service was VERY disappointing. We were not able to check-in to our room at the scheduled check-in time and we’re told it would be upwards of an hour before we could have our room. This was an issue because we were their for a wedding and needed the room to get ready. When we did finally get our room their was dark curly hair all over the bathroom. It was obvious they rushed the clean, however if they missed the hair it made me question everything/ not feel comfortable. We were looking forward to our stay, however now I definitely wouldn’t recommend, especially given the price. Not worth it.

What a disaster - Never again I paid $1200+ a night (suite) for what I would rate 2 star best western - the staff every day was clueless, the keys are made of wood pog, demagnetized every 1 hour the elevator wouldn’t accept them - no privacy handles or lights so maids or staff walk in every day repeatedly- Upon arrival dragging 100 lbs of luggage no one greets, holds doors, or bellman’s up to the room I left the hotel and went to the Ritz

Place is ok. Clean and comfortable. Service is fine. The neighborhood has a lot of bars and restaurants. Got a bit to eat at the lounge, it took 20 min. Before even ordering. All the service is very pedestrian. It’s fine nothing special.

Cuartos muy cómodos y áreas comunes muy bien ambientadas.

Lo mejor

the breakfast was super expensive and it wasn’t good. the coffee was actually awful. totally different than my last breakfast when i stayed there but the room was incredible and the staff are all top notch. i love this hotel. sad about the subpar breakfast experience but otherwise wonderful.

Great overall experience! The rooms are big and the service is top notch. We'll definitely stay here again.

The hotel was generally good, but did not necessarily meet my expectations for a five star hotel. For example, in our washroom, the hand held shower head was faulty and did not work properly. The room was also smaller than expected and didn’t look exactly like the photos advertised on the website. The service was also generally good, but we didn’t feel like it was great. For example, we got 1 pm complimentary check out in the morning, but a hotel staff member went into our room at around 12:30 pm to ask when we’re planning on checking out. This was odd since we already received confirmation from front desk in the morning for late check out and a new room key too. Overall, the hotel was good but did not exceed our expectations considering the high price point.

Excellent property as expected. Valet was not available. Walked around the building to see someone at front desk. No one was there. Had to call the property to see if someone could come out and help us. That was a negative. The building and the amenities are perfection. Clean and top of the line.