住宿方回覆: Warm greetings from Grand Hyatt Tokyo. Thank you very much for staying with us and for sharing your thoughts about the experience. Please accept our sincere apologies for the issues that you experienced with your room during your stay with us. We deeply regret that you were unable to sleep well during your stay; it certainly was not our intention to leave this kind of impression. We have shared your comments with our team and will do our best to improve our facilities so that all guests can experience a peaceful stay with us.Thank you very much for visiting Grand Hyatt Tokyo. We hope to welcome you back to our hotel in the near future.Best regards,Grand Hyatt Tokyo