COCOYO Hotel 大塚的評論

住宿方回覆: Thank you very much for staying at COCOYO HOTEL.We are very pleased to hear that you had an overall enjoyable stay with us.We are especially grateful for your kind comments regarding the cleanliness and modern style of the room, the spacious and comfortable twin beds, the soft natural light from the sheer curtains, and the air purifier provided. We are also glad to know that the in-room amenities such as the microwave, mini refrigerator, and electric kettle were convenient for your needs, and that you had sufficient space to work or study during your stay.Regarding the bathroom, we appreciate your helpful feedback. While the space is limited, we will take your comments into careful consideration as we continue to look for ways to improve guest comfort.We truly appreciate your valuable feedback and look forward to welcoming you again in the future.

住宿方回覆: 非常感謝您選擇再次入住我們酒店。得知您這次的入住體驗未能達到您上次入住時的水平，我們深感抱歉。由於營運原因，飯店所有豪華客房的洗手間門鎖功能均已停用。雖然門鎖本身沒有故障，但我們未能事先告知您，對此我們深表歉意。此外，我們也對噪音影響您的休息感到遺憾。雖然飯店環境中難免會受到鄰房噪音的影響，但我們理解客房服務人員的談話被客人聽到是另一個問題。我們已將您的回饋直接轉達給客房服務團隊，以強調在客房附近保持安靜、專業的態度的重要性。感謝您抽出寶貴時間分享您的入住體驗和寶貴意見。我們將以此為契機，為所有客人提供更優質的服務。我們衷心感謝您的評論，並期待您下次光臨。

住宿方回覆: 感謝您對我們便利的地理位置和周邊設施的正面評價。我們很高興得知您對飯店的交通便利性和周邊環境感到滿意。另一方面，對於床墊的軟硬度和隔音效果未能達到您的預期，我們深表歉意。提供舒適寧靜的住宿環境對我們至關重要，我們將認真考慮您的回饋意見，並在未來加以改進。此外，對於客房清潔服務方面的不足，特別是您向前台提出要求後仍未清洗杯碟，我們也深感歉意。此事本應妥善處理，我們對員工之間的協調不力深感遺憾。我們將審查相關流程，並加強員工培訓，以防止此類問題再次發生。非常感謝您寶貴的回饋意見。我們將繼續努力改善服務，為賓客提供更舒適的住宿體驗。

住宿方回覆: Thank you very much for staying with us and for sharing such a detailed review.We are delighted to hear that you appreciated the convenience of the microwave and refrigerator in your room, the comfort of the bedding, and the complimentary services available in the lobby. Your kind words about our staff’s hospitality are also greatly encouraging to our team.We are pleased that you found our hotel well-equipped for a stay in Tokyo and that the surrounding area was convenient for your needs. We apologize for any inconvenience caused by the room’s sound insulation. We are glad to hear that it did not significantly affect your sleep, and we will take your feedback into consideration for future improvements.It is truly an honor to hear that you consider our hotel the most satisfying of all your stays in Japan. We will continue to strive to provide a comfortable experience for all our guests and sincerely look forward to welcoming you again on your next visit to Tokyo. Our entire team awaits your return.

住宿方回覆: 非常感謝您入住COCOYO酒店。我們很高興您選擇了我們的標準雙床房和高級客房，各住了三晚。尤其感謝您對高級客房的寬敞空間和設施感到滿意，以及您對價格合理的回饋。我們期待您下次來東京時再次入住。全體員工真誠期待您的再次光臨。

住宿方回覆: Thank you very much for staying at COCOYO HOTEL and for taking the time to share your wonderful review.We are delighted to hear that you were satisfied with our spacious rooms, which are quite rare in Japan, and that your three-day business stay was comfortable. We also truly appreciate your kind words regarding our location and service, which are a great encouragement to our staff.Additionally, thank you for your positive feedback on the tatami area in the living space. We will continue to value creating a comfortable environment for guests traveling with family.Your recommendation means a great deal to us. We will keep striving to improve our services to ensure all guests have a pleasant stay.We sincerely look forward to welcoming you again in the future.COCOYO HOTEL

住宿方回覆: Thank you very much for staying at COCOYO HOTEL and for sharing such a wonderful review.We are delighted to hear that you were fully satisfied with your stay and rated your experience as perfect. It is also great to know that you found the room spacious enough for two guests and appreciated the cleanliness of our hotel.We are pleased that our convenient location near the subway station and the nearby convenience store added to your comfort, especially with the availability of a microwave for your use after shopping.Your kind words are truly encouraging for our entire team. We look forward to welcoming you again for another equally satisfying stay.

住宿方回覆: Thank you very much for staying at COCOYO HOTEL and for sharing your feedback.We are very pleased to hear that you were satisfied with our convenient location and the surrounding area, which offers a wide range of essential facilities for daily life. We are also glad that you found the room size appropriate for the price and that your trip to and from Narita Airport was relatively smooth and convenient.It is especially rewarding for us to know that you felt the stay offered good value for money, particularly as you were able to make a reservation at a favorable rate.We truly appreciate your kind comments and will continue striving to provide a comfortable stay with excellent value. We look forward to welcoming you back to COCOYO HOTEL in the future.

住宿方回覆: Thank you very much for staying at COCOYO HOTEL and for sharing your kind feedback.We are delighted to hear that you were satisfied with our convenient location within walking distance of JR Otsuka Station. We also sincerely appreciate your kind words regarding our front desk staff. Your compliments are a great source of encouragement for our entire team.In addition, we are pleased to know that you made use of the complimentary coffee and bread breakfast service in the lounge, and that it contributed to a comfortable stay.We will continue striving to provide even better service, and we hope to have the pleasure of welcoming you again on your next visit to Tokyo.Once again, thank you very much for your stay and for your thoughtful review.

住宿方回覆: Thank you very much for staying for six nights with your family in our Deluxe Room at COCOYO HOTEL.We sincerely appreciate your kind compliments regarding the room facilities, and we are truly delighted to know that you had a comfortable stay with us.Our hotel is conveniently located about a six-minute walk from JR Ōtsuka Station, and we offer spacious rooms suitable for families. We take pride in being an ideal choice for larger groups visiting Tokyo.We would be honored if you would consider staying with us again on your next trip to Tokyo. All of our staff look forward to welcoming you back in the near future.

住宿方回覆: 非常感謝您入住我們酒店並給予我們如此精彩的評價。我們很高興得知您對我們的地理位置、房間舒適度和我們的服務感到滿意。尤其令我們倍感鼓舞的是，您表示希望再次入住。目前，我們不提供包含早餐的套餐，但我們會在早上於一樓休息室供應精選麵包，歡迎您下次光臨享用。我們將繼續努力，為您提供更滿意的住宿體驗。我們真誠期待您的再次光臨。

住宿方回覆: 非常感謝您入住COCOYO酒店。我們很高興得知您喜歡我們便利的地理位置（距離JR大塚站僅需步行6分鐘）以及每間客房都配備的微波爐，方便您在房間內享用附近便利店購買的食品。我們也感謝您對客房清潔度和衛浴設計的讚賞。對於因空間有限而導致您難以完全打開行李箱給您帶來的不便，我們深表歉意。除了標準房外，我們還提供其他多種房型。如果您下次來東京，我們期待您的再次光臨。

住宿方回覆: 非常感謝您入住我們酒店，並抽出寶貴時間分享您的回饋。我們很高興得知您對淋浴水壓和我們便利的地理位置感到滿意。得知我們的客人在某些方面感到舒適，我們倍感欣慰。另一方面，對於浴缸周圍清潔度不足以及衛生紙、漱口杯等用品補充不足給您帶來的不便，我們深表歉意。這未能達到我們力求提供的服務標準，我們對此疏忽深感遺憾。我們非常重視您的意見，並將努力改善清潔流程和庫存管理，以確保未來的客人有更愉快的入住體驗。我們真誠地希望將來有機會再次歡迎您的光臨。

住宿方回覆: Thank you very much for staying with us.　We are pleased to hear that you appreciated our convenient location.　However, we sincerely apologize for the inconvenience caused by the limited bathroom space. We regret that this affected your comfort during your stay.　Your feedback is very important to us, and we will take it into consideration for future improvements.