住宿方回覆: 感謝您的入住。我們很失望收到這樣的反饋。我們酒店是一家禁煙酒店。我們在預訂詳情、辦理入住手續時以及酒店和客房內的許多地方都張貼了禁煙房間的訊息。當然,在條款和條件、大堂和電梯前都有聲明,如果您吸煙,將收取特別清潔費和停售期間的損失補償費。這一次,您一進入房間就聞到了濃烈的電子香煙味。我們立即將煙頭處理掉,並進行了專門的清潔。我們用特殊的清潔劑擦拭了所有牆壁、地板和傢俱,使用了除臭劑和臭氧消毒除臭劑,這比正常的清潔時間長了好幾倍。而當天的房間並沒有出售。因為我們還是擔心是否有人對煙霧過敏。如果按照條款收費,除了 1 萬日元的清潔費外,還要賠償損失。就這次打掃的內容而言,1 萬日元是遠遠不夠的。我強烈希望大家閲讀這些內容,並請遵守相關規定。Thank you for staying with us.We are disappointed to receive such a review.Our hotel is a non-smoking facility.We have posted non-smoking notices in the reservation information, in the check-in information, and in many places in the hotel and guest rooms.Of course, there is a statement in the terms and conditions, lobby, and in front of the elevators that if you smoke, you will be charged a special cleaning fee and a damage fee for the period during which sales are suspended.This time, as soon as we entered the room, a strong smell of e-cigarettes was identified.We immediately disposed of the cigarettes and performed a special cleaning.We wiped all the walls, floors, and furniture with a special detergent, used deodorant, and an ozone sterilization deodorizer, which took many times longer than the normal cleaning time.And the room was not available for sale that day.Because we were still worried if anyone was allergic to smoke.If we charge as per the terms and conditions, we will have to pay for damages apart from the cleaning fee of 10,000 yen.And 10,000 yen is not enough for this cleaning.I strongly hope that you will read this and please follow the rules.SAKURA SKY HOTEL