Rruga Murat Toptani附近住宿

我在這家酒店度過了一個極好的住宿!從我到達的那一刻起,工作人員就很友好熱情,房間很乾淨,寬敞,很舒服。我真的很感激的一件事是房間裏的小冰箱裏裝滿了飲料你可以簡單地享受你喜歡的東西,並在結賬時支付,這超級方便。 屋頂絕對是一個亮點。它提供了一個令人驚歎的俯景色,非常適合放鬆,拍照或白天或晚上欣賞風景。樓下還有一個很棒的酒吧,你可以放鬆,放鬆,甚至不離開酒店就喝一杯。 我強烈推薦這家酒店給任何尋找優質服務,舒適和驚人的景色的人。下次我一定會回來和朋友一起!

I would recommend this place for all visitors to stay. Quite clean convenient to check in

非常方便，房間乾淨舒適，早餐好吃

我們通過Trip.com一共訂了5晚,可惜其中3晚因房間嚴重問題不適合適當休息。 衛生間裏傳來一股極其濃烈難聞的氣味,持續了很長時間。我們多次向前台報告問題,並通過電子郵件與酒店聯繫,但不幸的是,這個問題沒有得到充分的解決。 氣味太濃了,當我們離開酒店時,我們的衣服和個人物品吸收了難聞的氣味,以及用來試圖掩蓋的空氣清新劑的強烈氣味。 我們完全理解,技術問題或難聞的氣味不一定是酒店直接造成的,但我們認爲,妥善、及時處理這樣的問題是酒店的責任。 我們訂了這家酒店是爲了放鬆和享受假期,但不幸的是這是不可能的。這特別困難,因爲我們和8-year-old孩子一起旅行,我們的睡眠嚴重打擾了3晚。 儘管多次報告問題,但我們在入住期間沒有得到酒店的任何補償或適當的解決方案。 早餐我們也失望,我們發現選擇非常有限,重複,我們認爲不符合我們合理期望的5-star酒店的標準。 總體來說,我們覺得入住期間的服務質量和條件與5-star酒店宣傳的標準不符。

Lovely hotel clean room and warm welcome. Easily accessible as the bus from tirana stops right outside. Lovely breakfast only downside was breakfast didn't start until 8am so we were unable to eat before leaving for the airport

＞接待相當不專業有點粗魯 早餐很差 停車額外5歐元,我不知道 我不太喜歡,下次不建議

房間還可以,一切都很好,但他們不會讓我們使用空調。我晚上打開它,因爲我的孩子在涼爽的時候睡得更好,他們走上樓梯,把電源關到我們的房間。我們需要第二天收費的手機,因爲我們第二天早上有大計劃,我們醒來後他們死了。此外,在沒有電源和AC或wifi的情況下,他們大聲喊我們留下2袋購物垃圾。說她只是租房間,她不是女僕。我不知道街上有公共垃圾箱-我以爲他們是像各州一樣的生意,如果你把垃圾放進裏面,你會被罰款。她也很生氣,我離開之前剝光了牀,我想是說她一個小時後有人來了,現在她必須讓他們等待。所以整個經歷是當他們不想你在那裏時住在某人的房子裏。我付了10美元的押金,他們沒有歸還。

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.

缺點有很多，讓我們從主要的開始：如果您是金髮女郎，請在去游泳池時戴上帽子。我有一個灰金發，多年來我一直在努力實現這一目標，但在他們的泳池之後，我的頭髮變成了綠色。我不知道他們往泳池裡加了什麼！ 在辦理入住手續時，當我支付現金時，我被告知我們接受當地貨幣或歐元。我決定用卡片支付，但酒店又多收了 30 美元，我沒有立即註意到，但我一注意到就寫信給技術支援。當技術支援聯繫酒店時，酒店否認向我收取了 30 美元的費用。儘管我有 30 美元以上的付款收據以及銀行對帳單。儘管我有所有證據，他們還是否認拿走了我的 30 美元。當我親自去接待處弄清楚時，他們告訴我，不是他們收取了 30 美元，而是他們應該收取 30 美元，因為他們正在從美元轉換為歐元，從歐元轉換為當地貨幣，這種轉換將花費30 美元。但據說這筆金額是由銀行而不是飯店本身向我收取的，儘管發票本身是代表飯店開立的。我一點也不喜歡它。房間裡沒有拖鞋，順便說一句他們也不否認沒有拖鞋。工作人員的行為非常奇怪。他們的早餐只持續2小時，花費10歐元，但由於某種原因，早餐盡可能少，在附近的咖啡館吃等量的早餐更容易。