阿瓦特爾日落洞飯店

Avatel Hotel is located in Jelutong area which there is a bit far from Georgetown city centre. Upon check in, we were asked to pay RM6 for government imposed tax. Then we were asked to pay RM50 of deposit which will be refunded during check out. There is a bus stop just right in front of the hotel. There are also an Indian restaurant and a Chinese Dim Sum restaurant right next to the hotel. I can walk to the nearest food court within 5 minutes and a local morning market within 10 minutes. There are 2 banks nearby which I can withdraw some money. The hotel swimming pool is located at 5th floor with a breathtaking view. The hotel did not provide mineral water bottle but they have a water dispenser at the lobby. All other amenities were not provided except 2 toothbrush and refillable 2 in 1 hair & body shampoo were available in the bathroom. There was also a minibar inside the room. The downside of this hotel are, there was lots of ants on the hotel room table when I put my food there, there were lots of ants came out and crawled on my food. After, I wiped off those ants, more ants came out from behind the mirror on the wall. The hotel room TV remote control was not found upon check in. After I informed front desk, the staff have tried many remote controls on our room TV and they spent more than half hour to get it fix. The housekeeping also took longer time to help us clean our room. We went out for breakfast and sight seeing and returned to our room but the room had yet to be cleaned. It ended up, we rested in our room and waited for housekeeping to clean our room with us being in the room. There is staircase leading to the hotel lobby, during my check out it was raining heavily, and I have to carry my own luggages under the rain to walk down the staircase in order to get into Grab car. It is very inconvenient and dangerous to hotel guest to walk down the slippery staircase during heavy rain.

這家飯店簡直是一場災難。由於航班延誤，我們到達時已經快上午 10 點了，非常疲憊，需要休息一下。但當我們來到接待處時，一位印度女接待員（我不知道她的名字）怒氣沖沖地讓我們辦理入住手續。雖然我們是馬來西亞人，但因為我們是從吉隆坡來的，行李裡帶著身分證，所以我們出示了護照，但她要求我們出示身分證，說這是他們的規定。我們最終給了她身份證，然後去了房間。 看到房間真是嚇人；他們的床太髒了，床單上有血跡，我打電話通知接待員。她告訴我她幫不上忙，因為客房服務人員明天才來，所以我們必須等到明天。 我把髒床單拿下來給她看，找了主管經理。他終於下來了，我把床單拿給她看後，他說他會盡力幫忙。最後，他拿著客房服務車，想換床單，卻發現床單下方有更多的血跡，床墊上也有大片污漬。我要求換房間，但他們說沒有房間。他嘗試換了五次，每次「乾淨」的床單上都沾滿了污漬，最後終於換到了一些乾淨的。 枕頭灰濛濛的，而且很臭，毛巾也髒兮兮的，破爛不堪。 我們預訂了5天，但無法繼續住下去，所以 他同意退還剩下的4天房費。 隔天早上，新的接待處不知所措，打電話給他們的主管，因為沒有經理在（據她說其中一位在醫院），她必須再聯繫他們，看看他們是否同意退款。 幾個小時後，他們終於打電話要求退款。 總而言之……這是一間惡夢般的飯店。

不提供食物。沒有水壺。熱水在走廊上。毛巾薄且發黃。

Good location, good street food all around, good price and a good hotel.

Overpriced in T.com because extended night at the hotel with half the price T.T

Clean environment, good location, good food, easy parking