澤特飯店

Terrible experience!Don't go there! The staff is very rude,arogant,they don't have any professional trainings The breakfast is poor,with no vegan options.Is unbelievable for 5 stars hotel.Far away form the city centre! Too expensive for what you get!

I've spent a night here late october. I found the place to be beautifully decorated and very clean. It was a good stay but this is not a five star hotel. Don't get me wrong, it was a good stay but I felt tricked because my expectations were higher. There are some details that made me draw the conclusion that this is not a 5 star hotel. Firstly, the mini bar in the room is extraordinary well provided but extraordinary noisy - I had to unplug it in order to sleep. The hotel did provide a bottle of complementary filtered water in the room. I also had a tea bag but no tea pot and a coffee capsule but no coffee machine. I found that to be pretty funny. The quality of the towels and the room slippers is average - I've encountered those in 3 stars hotels. The TV is big but it doesn't have HD TV channels - there literally were 8 or 9 tv channels available - no news channels, no cartoon channels, no HD channels. On the other hand, the staff is great, the restaurant is awesome - had a great dinner there. The breakfast selection is decent with a lot of things to choose from. Didn't have time to visit the spa. Don't get me wrong, it is not a bad place overall but I don't consider it to deserve the 5 star rating.