"預訂3天酒店，預訂時提示第三天需換房，入住前台拍胸脯説已解決無需換房，會同步系統。結果保潔端完全看不到更新後的訊息，直接認定我第二天退房，上門深度清潔把我的50碼Nike拖鞋、摺疊刷牙杯、黑襪子全扔了！ 找前台溝通，全程扯皮：先是説保潔沒見過物品，轉頭又狡辯稱衹留存包包、墨鏡這類“貴重物品”，還硬説我的拖鞋是壞的才扔，一口回絕賠償。更噁心的是，連續兩天在房間裏撞見蟑螂，衞生狀況簡直離譜！ 前台和保潔的訊息完全斷層，管理制度稀爛，衹顧甩鍋不解決問題，誰住誰踩坑，真心勸大家別來！"

"我們在酒店度過了愉快的時光。地理位置優越！距離機場不到10分鐘車程。你可以在飯店租車。飯店有不錯的餐廳，提供美味的食物，還有一家很棒的小吃店。"

"房間衹有一個落地拉門 沒有窗户 隔音較差"

"我最近住在這家飯店，對於一家四星級飯店來說，我的體驗非常令人失望。他們毫無預警地為我們安排了一間無障礙客房，沒有淋浴屏，淋浴時水都從屏上濺出來了。此外，我房間的水槽支架生鏽嚴重，而且已經過時了，這種類型的飯店不應該發生這種情況。在我向前台投訴後，他們沒有提供換房服務（因為他們說房間已經滿了），而是讓我把房間轉到維修部門，我不得不等了一個多小時才換房，浪費了我假期裡的一部分上午時間。而且，維修完成後，沒有人認真清理鏽跡（除了維修部門本身，但這不屬於他們的責任），也沒有人為造成的不便道歉，甚至沒有提供任何禮貌。除此之外，還有更嚴重的問題：我兩次在自助早餐中發現發霉的麵包。我第一次報告了，但他們沒有立即清理或採取任何措施，幾天后，同樣的事情又發生了。這種對食品衛生的忽視是完全不可接受的，而且會滋生不信任。總的來說，酒店在維護、清潔和客戶管理方面的缺乏讓我感覺這家酒店沒有達到它承諾的標準。我原本希望能夠享受一次寧靜而優質的住宿，結果卻大失所望。我附上了一張維修前浴室狀況的照片。"

"What an amazing place with extremely helpful and pleasant staff, who simply want you to enjoy your holiday the best you can. Nothing seems too much for them. I could single staff members out for their work and engagement but this would be very unfair as all the staff who we engaged with were all 100% efficient, pleasant and always willing to go that little extra. From Breakfast to the end of night. The location overlooks the harbour area of the town, and although up quite a steep hill, can be accessed by both bus and taxis, with taxis so cheap that July 2026 the harbour was roughly €3 where as the far end of the Strip was €6. If you have walking difficulties I would suggest a taxi especially when returning back to the hotel and these are easy to get along the Strip at the beach. We were there during World Cup and taxi's were still plenty. The hotel is spotless and the staff are always on hand for any queries you might have and want you to speak to them, so dont be afraid as theyvare very friendly. Around the pool there is adequate beds and at no point of our holiday did we not get sunbeds, in fact we got the same ones every morning after breakfast, so no need to rush for beds. The sun beds are probably the most comfortable I have ever lay on so go on soak up the rays. These beds are round the pool and also in a sun lounging area to the right of the pool bar. Again loads of very comfortable beds for all. The pools aren't deep as only up to chest hight at deepest parts,so used more of a cool down rather than swim, dont be expecting to do lengths in the pool with one that slopes from a few inches deep running down into the main pool. The other has a waterfall and 3 chairs with air jets pumping through them The grounds are all ramp/slopes so wheelchair friendly for those who cant take steps/stairs so another bonus. Our room consisted of a bed room a "bathroom" (no bath) with walk in shower with hand held and rain shower, and loads of mirrors, with a hairdryer. Everything you need The living room had a sofa and another chair with a large TV, a similar TV was also in the bedroom. Outside we had an area with 2 beds, 2 chairs and table. Everything you need. There is also a minibar but we didnt use it, but it had alcohol ( beer) softdrinks and snacks at hand . I'll definitely consider coming back Again thank you to all the staff who made our holiday even better than we could've hoped for and being Adult Only its relaxing."

"沿着海邊，可以抓還多貝殼，孩子很喜歡！"

"我们在这家酒店的住宿体验简直棒极了。如果您正在寻找一个可以彻底放松身心的地方，这里就是完美之选；宁静祥和的氛围弥漫在每个角落。酒店的设计现代而精致，配备了您能想象到的一切奢华设施。毫无疑问，真正让这次体验锦上添花的是人性化的服务。所有员工都热情友好，服务周到专业。我们特别要感谢Jorge和Juan，他们竭尽全力让我们的住宿体验完美无瑕。他们对细节的关注、友善和热情让我们倍感温暖。我们一定会再次光临！"

"經過此次教訓 今後每次入住酒店打開保險箱的時候 一定都會小心 ! 因為裏面會有東西! 終身心理陰影! 酒店其他方面還是很好的!還有!蘭薩羅特太棒了!"

"地,免費停車場,很好的。配套。幹。舒適的牀。安靜。terasse。非常人。多樣的巴ffet很好。非常推。唯一但游泳池時間從10到18歲。其他一切非常推"