住宿方回覆: Dear Tiger 王,Thank you for your feedback. We're glad to hear you enjoyed the swimming pool and found the water clean and inviting. We apologize for the inconvenience caused by the room's sound insulation and the dinner experience. Your comments are valuable, and we will share them with our team to improve the dining options and room comfort. We hope to welcome you back for a better stay next time.Best regards,Miley Do (Mrs.)Assistant Guest Relation ManagerLegacy Yen Tu - MGallery Hotel Collection
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Legacy Yen Tu. My name is Dao Tran, and I am the Front Office Manager. It is a pleasure to hear that you found the decoration design unique and appreciated the tranquil environment we strive to provide.I note your suggestion regarding the diversity of our food offerings and assure you that we are continuously working to enhance our culinary experiences. It is heartening to know that you enjoyed the various activities available on the mountain, ensuring your stay remained engaging and enjoyable.We value your input and look forward to welcoming you back for another memorable experience. Best regards,Thank you and Best Regards,Tran Thi Anh DaoFront Office ManagerLegacy Yen Tu - Mgallery
住宿方回覆: 親愛的 Harveyle_,非常感謝您抽出時間分享您在 Legacy Yen Tu 的美妙體驗。我們很高興聽到您和您的家人與我們度過了一個難忘的假期!令我們感到溫暖的是,我們團隊的友善和靈活性在您的入住期間產生了積極的影響,特別是考慮到您最初預訂的情況。您的滿意是我們的首要任務,我們始終致力於為客人提供支援。我們非常感謝您的好評,並希望未來能再次歡迎您和您的家人再次入住我們酒店,享受愉快的住宿!誠摯的問候,Silas(先生)前台經理Legacy Yen Tu - MGallery 酒店系列
住宿方回覆: 親愛的 Houdo,我叫 Anh Dao,是 Legacy Yen Tu, Mgallery Hotel Collection 的前台經理。首先,我代表飯店感謝您選擇Legacy Yen Tu作為您的下榻之所。我要感謝您對這個旅遊目的地的正面評價,這裡有豐富的文化和烹飪體驗,以及飯店的許多室內外活動。您的讚美將成為酒店的動力,為顧客帶來難忘而有意義的體驗,同時保持寧靜的空間、13 世紀陳朝文化之美和眾多閃耀的攝影角度。此外,我也想感謝您對 Legacy Yen Tu 員工的評價。我會注意並進一步指導和培訓員工。 Legacy Yen Tu 的所有員工期待為您服務並歡迎您再次光臨 Legacy Yen Tu。祝您身體健康、萬事如意。誠摯的,Tran Thi Anh Dao,前台經理。傳承顏圖-美憬閣
住宿方回覆: 親愛的客人,感謝您分享您最近入住 Legacy Yen Tu 酒店的詳細回饋。我叫 Dao Tran,是前台經理。我很欣賞您的見解,並很高興聽到您喜歡在河內度過的整個週末。對於您在標準雙床房間遇到的不便,我深感抱歉。我們注意到您關於缺少浴缸以及冬季淋浴太冷的反映。我們會不斷評估我們的設施,並會考慮您的意見以進行未來的改進。此外,我了解您對房間照明和滑動門設計的擔憂。我們認識到每個人對房間亮度的偏好可能有所不同,我很感謝您指出,對於尋求更明亮氛圍的客人,可以選擇要求更高的樓層。關於您對交通的詢問,對於造成的任何混亂,我們深表歉意。我們的目標是提供無縫服務,很遺憾我們這次未能滿足您的期望。我們將加強與我們的團隊的溝通,以確保所有客人的要求都能得到及時準確的處理。再次感謝您的寶貴回饋。我們希望將來能再次歡迎您,讓您住得更加愉快。謝謝您,並致以最誠摯的問候,Tran Thi Anh Dao前台經理Legacy Yen Tu - Mgallery
住宿方回覆: 您好,Ha Chi 女士,感謝您抽空分享您在 Legacy Yen Tu 的體驗。我們很高興得知您多次回來並且對我們的服務感到滿意。但是,對於您在為帶小孩的客人安排房間時遇到的不便,我們也深表歉意。我們會更重視這個問題,確保每位顧客都有最舒適、方便的體驗。您的意見對我們非常重要,我們會考慮將其用於改善我們未來的服務。我們希望您將來能再次造訪 Legacy Yen Tu,體驗更好的體驗。再次感謝您!謹致問候,Silas(先生) 前台經理 Legacy Yen Tu - MGallery 酒店系列
Thi Phuong Thao
豪華特大床房
入住於 2025 年 4 月
夫妻/情侶出遊
1 則評論
10/10
超棒
發布於 2025 年 5 月 20 日
Very nice stay. Clean and peaceful.
翻譯
住宿方回覆: Dear Ms. Thao,Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that you had a very nice stay with us and that you found our resort to be both clean and peaceful. Providing a tranquil and comfortable environment for our guests is one of our top priorities, and your kind words affirm that we are achieving our goal.It is always our pleasure to serve guests who appreciate the serenity and beauty of our surroundings. Your satisfaction motivates our team to continue delivering attentive and thoughtful service, ensuring that every guest’s experience is memorable and enjoyable.We sincerely hope to have the pleasure of welcoming you back to Legacy Yen Tu in the near future. Should you have any special requests or require any assistance for your next visit, please do not hesitate to contact us. We look forward to making your next stay even more enjoyable.Wishing you good health and happiness.Warm regards,Silas (Mr.)Front Office Manager