Delta Hotels Thunder Bay

We had a reservation and as we were driving to the hotel before 11pm after an exhaustive day of travel the staff called us and told us that they were cashing out for the night and that they had cancelled our reservation as they were full. There was an event going on in the city and after exhaustive calling we found the last room available in the city at the Prince Arthur hotel. ******* was amazing handling my refund promptly. Was completely disappointed in the hotel that left two women stranded in a strange city after cancelling our reservation.

I was given my room key and went up to my room only to open the door to a room with a husband and wife in it. I went to front desk to report it and was given an "upgrade" to a room with a balcony to which i answered thats handy in northern Ontario in ate november where it also gets was and gets dark by 530pm i checked in just past 6pm...... so not really an upgrade nor made me feel better for the fact i was given a key to someone elses room.