丹佛桑頓希爾頓花園飯店(Hilton Garden Inn Denver/Thornton)

The front desk staff was friendly. But our room was not ready for check in at 6pm. (Check in is 3pm) had to wait almost an hour before we could get our room. The coffee machine was broken. They charge $200 a night and then they charge you another $13 per person for breakfast. The TV has no guide, so it’s a pain to find something to watch. There was only decaf coffee in the room…..There was waters in the room but they charge you $2 per water, for $200 a night, water should be free…… the water in the shower doesn’t get hot. It’s only luke warm… the pool closes at 10, would be nice if at least you had till 11. The restaurant in the hotel is nice, but the prices are too high for the quality. The cell service in the area is terrible. They charge for wifi…… I would not stay there again. I stayed at a home 2 suites by Hilton the night before and the service, amenity’s and quality far exceeded this hotel. And the home 2 suites was $70 cheaper. Sorry but this place dropped the ball. They try to be to fancy and in exchange it’s a huge let down.

Las toallas estaban un poco sucias, pero en general todo lo demás excelente. Bonitas y modernas instalaciones.

Vinimos a este hotel y no están las piscinas abiertas! Gran descepcion

Perfecta

Hotel was nice and new, check in was easy. The front desk was helpful at pointing out things around the property. She didn’t mention the hot tub was out of order, if we would have known at check in we wouldn’t have stayed. That was the whole reason we decided to stay there originally was because they had a hot tub. Water bottles in the room were $2 a piece, just didn’t seem very accommodating to guests. Room had stains on the ceiling, we probably won’t be staying again.

The overall stay was really good. The staff at the front desk were very helpful and nice. However, the beds and pillows are hard as rocks and there is no way to hang towels up in the bathroom. Additionally, the barn door in our room sounded like it was breaking every time it was opening and closing.

The room had random hairs in it. The fire alarm was pulled out of the ceiling. There was a metal panel sticking out of the wall. The refrigerator did not work. The request for extra pillows and to ask to have it cleaned never came through. And I was charged 3 times for the room which ended up overdrafting my account and causing fees with my bank. Not happy.

This probably would have been a nice stay if the advertised amenities were actually available. The pool and hot tub were closed for several weeks. The restaurant was suppose to be open for lunch wasn’t. The breakfast was meh.