Awesome experience in Trivandrum . Morning breakfast is so delicious and specifically vijin and nithin customer services are so excellent and down to earth. Town tower is must vist place in Trivandrum
the rooms are well furnished neat, the hospitality was good, excellant and courteous staff. food was good and tasty.i had reached the venue a bit late at night after a long journey from calicut , around 10pm. But inspite of that they provided a good dinner.
𝗧𝗛𝗔𝗡𝗞𝗬𝗢𝗨 𝗧𝗘𝗔𝗠 𝗗𝗜𝗠𝗢𝗥𝗔, 𝗧𝗩𝗠🙏🏻
Exceptional hotel. Great experience from start to finish. The rooms were immaculate, spacious and clean. The staff were smiley and always eager to help.Every member of the team went above and beyond to ensure our stay was comfortable, making us feel truly welcomed. The hotel itself is beautifully maintained Really enjoyed the whole experience. I wouldn't hesitate to come back again.
”An Unbearable Nightmare: Overbooking, Miserable Alternatives, and a Never-Ending Refund Nightmare” My recent encounter with this horrendous hotel has left me utterly infuriated, compelling me to recount the nightmare I endured. Despite diligently making a booking and paying in advance, my excitement morphed into seething frustration when the manager callously dropped the bomb about an unexpected overbooking debacle. Their so-called solution? A pitiful alternative hotel that not only failed to meet expectations but plunged well below any reasonable standard. The room was a sorry excuse for accommodation, lacking basic amenities, and the service was nothing short of a disgrace. It became painfully evident that this establishment was a pit of despair compared to the original booking. As if that wasn't enough, the hotel's continuous stalling tactics exacerbated the situation. Their empty assurances of diligently working on a solution proved to be nothing but a cruel joke, leaving us in perpetual limbo and scrambling to explore alternative options. In the end, we reluctantly opted to cancel our booking, a decision that left us not just in agony but utterly disheartened by the utter lack of professionalism displayed. The ensuing refund process added insult to injury, turning into an excruciating ordeal of endless follow-ups, far more effort and time-consuming than anyone should ever have to endure. To sum it up, my experience with this abysmal hotel was a concoction of overbooking nightmares, a woeful alternative, and an excruciatingly drawn-out battle for a refund. Potential guests beware – this place is a breeding ground for disappointment, and their overbooking antics may very well turn your stay into a regrettable and infuriating ordeal.
The stay at ginger was excellent and supporting staff were polite, interacted and helpful in guiding me through timely responsive action for attending the workshop nearby, though i reached late night there were no delay in allotment of room, which are near, hygienic and well maintained. The breakfast, dinner served is good, authentic, traditional and affordable. Especially, the manager abhilash sir is knowledgeable, positive response, patience enough and good guiding manager to the guests. So, i sincerely recommend ginger trivandrum for families and everyone for their stay.
訪訪客用戶The property is prominently located on the side of nation a highway and is easily accessible. Food served are best quality by rightly courteous staff with very reasonable price. The aminities in the room are fine. Well designed rooms and good quality furniture and fittings. Service of the staff are highly pleasing.
No welcome drink which set the tone for bad start. Went for a quick lunch to Mynt before a pre booked city tour and there was nothing quick about it. Ordered ala carte and even though we were told sandwiches could take 20-25 min, we ordered them with time to spare only to be disappointed with one arriving after 35 min and the other as we were ready to leave. This had to be packed as a takeaway. Return to the room after being out to find that there was no turn down service and no replenishment of room supplies. Called to request items and it took 3 calls and more than 1 hour to receive. I am still here for one more night, together with our elderly family members and I can only hope that someone sees this and makes some substantial changes to help redeem our holiday. The only positives so far was the door men, luggage porter at entrance, bell hop and in-person front desk. We did receive a complimentary snack at lunch but would have much preferred a quicker service.
訪訪客用戶The front desk staff member I encountered was exceptionally rude and unprofessional. When I inquired about why the extra bed provided during this stay did not come with a bed frame as it had during my previous stay just five nights ago, his response was dismissive and unhelpful. He said, ”You should ask the housekeeping, not me.” via telephone. If this is the standard of hospitality your hotel upholds, I see no reason to return. Furthermore, the subsequent explanation provided by the same staff member was equally unacceptable. He stated, ”We said extra bed, not frame,” and informed me that the extra bed would be placed on the floor. This was only communicated after we had settled into our room, not at check-in. It appears that your hotel has a limited number of bed frames for extra beds and had run out, despite my booking being made a month in advance. This situation could have been handled much more professionally. If the lack of bed frames had been communicated at check-in with a simple, ”We apologise, but we have run out of bed frames,” it would have been understandable. However, the rude attitude and lack of basic courtesy from your front desk staff are inexcusable. Proper communication and a respectful demeanour are fundamental in the hospitality industry, and this experience has left me extremely disappointed.
訪訪客We booked this hotel for three nights and its one of the best hotel I stayed recently . Rooms are luxurious with all quality toiletries . The staffs are all humble, polite and always welcome us with a genuine smile. We had only break fast but the food was delicious with varieties . But they can improve the quality of desserts and bread items in break fast buffet. Its just a feed back rest everything was awesome. Special thanks to FO team , ***ger Shinoj , EX Chef , waitress at restaurant who assisted us during BF( Don't know her name ) and all members at CR TVM. Keep up the good work and we shall visit this property again.
訪訪客用戶Room 1117 staying for 5 days and stayed in a well maintained room with very nice food. location is at Chennai which also have an excellent housekeeping team with excellent service MR jagadeesh supervisor mr satish very neat clean my room thank you
訪訪客用戶The staff was really nice and welcoming. They also allowed a 2 hours early check-in when i reached since they had the room available. I also had the opportunity to get their full body ayurvedic oil massage which was really great and comforting.
訪訪客用戶”Unforgettable Stay!” My stay at Kovalam Beach Hotel was truly unforgettable. From the moment I arrived, I was greeted with warm hospitality and genuine smiles from the owner and staff. The hotel's traditional Kerala architecture, characterized by wooden features, added a touch of charm to the overall ambiance. Situated just steps away from the pristine shores of Kovalam Beach, the location couldn't have been more perfect. The homely food served here was a culinary delight, offering a taste of authentic Kerala cuisine. Clean and well-appointed rooms provided a comfortable retreat after a day of sightseeing. I can't wait to return to Kovalam Beach Hotel for another memorable stay!