The front desk staff member I encountered was exceptionally rude and unprofessional. When I inquired about why the extra bed provided during this stay did not come with a bed frame as it had during my previous stay just five nights ago, his response was dismissive and unhelpful. He said, ”You should ask the housekeeping, not me.” via telephone. If this is the standard of hospitality your hotel upholds, I see no reason to return. Furthermore, the subsequent explanation provided by the same staff member was equally unacceptable. He stated, ”We said extra bed, not frame,” and informed me that the extra bed would be placed on the floor. This was only communicated after we had settled into our room, not at check-in. It appears that your hotel has a limited number of bed frames for extra beds and had run out, despite my booking being made a month in advance. This situation could have been handled much more professionally. If the lack of bed frames had been communicated at check-in with a simple, ”We apologise, but we have run out of bed frames,” it would have been understandable. However, the rude attitude and lack of basic courtesy from your front desk staff are inexcusable. Proper communication and a respectful demeanour are fundamental in the hospitality industry, and this experience has left me extremely disappointed.
很好
49 評價