My experience at Biheira Hotel and Suites in Trivandrum was far from satisfactory. The check-out process was incredibly lethargic, and the food ***ager's service was subpar, going as far as forcing another customer to pay for his mistakes. Astonishingly, while they didn't charge one client during checkout, my bill was unfairly altered. The unpleasantness escalated as the restaurant ***ager exhibited rude behavior, scolding and threatening me for not knowing Malayali. To make matters worse, he intentionally changed the room number in the bill, and shockingly, the hotel ***ager witnessed and accepted it. The climax involved the hotel ***ager pressuring the receptionist girl to deduct an amount from her account, ultimately leaving me in a situation where I had no choice but to pay. Overall, an utterly disappointing stay marked by poor service, unfair practices, and unpleasant encounters.
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