斯派斯島海灘度假村

Una delle migliori vacanze mai vissute. Tranquillità, romanticismo, spiaggia e mare stupendi e servizio eccellente. All inclusive a 360 gradi che non ti fa mancare mai nulla, tutti i prodotti sono selezionati per darti l’idea di avere sempre e solo la prima scelta. Offerta varia di tutto e semplicità in qualsiasi cosa si voglia fare.

We travelled with British Airways Holidays, and after a delayed long flight we arrived around 18.30hrs at the hotel on 30th June to be told the Island was under a Government curfew and Island wide lock down. The hotel was fully prepared for hurricane Beryl to hit, with an expected landfall by 2am that night. The curfew & lock down meant bars were closed, restaurants shut, and the hotel preparations included all guest area furniture stowed away, with few guest remaining. We were quickly booked in, provided with some food in our room and given instructions to then go to the Hurricane shelter where we would spend at least the first night of our anniversary holiday. The hurricane room was a small internal conference room with blocked off windows, where we and the remaining guests tried to get some sleep on our tightly packed rows of sun beds. We learnt that the hotel had done its best to minimise guest numbers, with most leaving early or rearranging dates, allowing the staff to ensure they were able to look after those who had to remain. The hotel had not contacted us ahead. They were clear that it was the responsibility of our agent (BA Holidays) to alert us to the emerging (dangerous) situation and change of circumstances, and they would expect alternatives to be offered to us. During our 10 night holiday at the resort we saw that the hotel staff did their very best to ensure the small number of remaining guests were kept supplied with food, and looked after as well as possible in the difficult circumstances. They were clear that safety was the first priority. The hotel had suffered significant hurricane damage 20 years earlier and they were clearly well prepared. The clean down after the hurricane was impressive, and whilst it took several days, due to the lock down limitations restricting staff numbers, everything was spotlessly clean as they gradually restored services. The last few days of our holiday gave us an insight into what we should have experienced, and it was very lovely. Thankfully all guests, staff and their families were safe following Hurricane Beryl. Work was underway across the Island to restore essential services and support the work to address the devastation on Carriacou. It was impressive to see the professionalism of the hotel team who remained on site with us through the hurricane and aftermath. They are a credit to the hotel, and the efforts that were made to restore the resort to normal as soon as possible were commendable. Sadly that same cannot be said for British Airways Holidays, who did not even followup to see if we were ok. British Airways Holidays had made no contact with us ahead of the holiday, they did not warn us of the situation, nor alert us on the "close down" of the hotel. They did not offer any options to change dates or cancel and have subsequently said it was our responsibility to check for hurricanes as "the flights remain operational until the hurricane path is certain". BA did however ch