藍寶石棕櫚汽車旅館(Sapphire Palms Motel)

Fantastic location and lovely office staff

The motel was the first stop on our 18 day holiday As such it was just a stopover before continuing our journey It was easy to find - not far from the shopping centre for food. Compared to the other 16 motels we were to stay in it comparable in price, standard of the room and adequate in all things necessary with the staff being very pleasant when we were leaving in the morning

Good location, nice staff, lovely staff on reception to book in.

Budget motel with clean rooms. Had everything we needed for our stay. Friendly staff

The pool was very murkey, it would be very un-hygenic to swim in. The freezer in the fridge was totally frozen over, on request, this was attended to immediately. The fridge in kitchen facilities was dirty with split milk and orange juice. The laundry washing facilities was only open in the middle of the day when we were out sight seeing. The gardens to the kitchen area was very untidy. The outside of rooms looked appalling with clothing and towels . The tables and chairs were dirty, cracked and shabby, let alone folks smoking there. I would have expected daily bed making service as is normal with motels. Sonia was absolutely outstanding, looking after us with kindness and professionalism. Sonia is your greatest asset and I believe she could upgrade your motel to a much higher standard if given the opportunity. Her courtesy and management skills were outstanding.

Great beds. Best sleep. Dirty bathroom floor. Strong chemical cleaning smell in unit.

Nothing

Conveniently located and reasonably priced.. Room was very tired. Mattress was well past its use-by date and couch was a danger to sit on.

Unfortunately on arrival we noticed ants were crawling on the yop of our fridge. Morning 1 of 2 the toilet was blocked. We notified reception staff of the problems. They came to check them out. They advised ants and toilet would be fixed whilst we were out. Staff contacted us later in the day not sure if things were fixed, so they gave us another room to move to. When back to our room , we first noticed our room door had been left open. NOT HAPPY AT ALL., then noticed ants had not been treated as there we still visible and toilet had not been fixed. We made the reception staff aware of the door having been left open, ants and the toilet not being attended to. On a positive , none of our belongings had been taken. We transferred rooms and had no further issues. Another positive was having air-conditioning and a pool and spa to be able to relax in.