威可洛亞海洋俱樂部萬豪飯店(Marriott’s Waikoloa Ocean Club)

Very slow service, too lazy to even work on requests to change rooms from the ground floor to a higher floor for security. Many bugs on the room ceiling and walls. Many sharp edges on all furniture, especially tv cabinet metal handles in black that caused bleeding cuts and even cut through clothing. Room lighting is too dim and metal handles are dark, easy to get injured as they are extremely sharp.

We stayed for 2 weeks at Marriott Waikoloa on the timeshare side. We had a wonderful visit!! I know there was recently construction, but the lobby, grounds and rooms were beautiful and very well maintained. We have traveled extensively and been to the MVC in Maui, Kauai, and at Ko Olina and many other properties. This a smaller property, very well maintained and the staff was phenomenal- so kind and helpful with whatever we needed! The pools were great, the beach was gorgeous, and loved walking through the ancient fish ponds. Very nice and convenient to have the king and queens shops just a few minutes walk from the resort. We loved, loved our stay, a few things that could be improved: -Pool food menu was lackluster, nachos were not good. -My kids loved the activities, a few more activities would have been great! -We loved the Buffet, a few days they were out of yogurt and some cereals. Things you need to think of when coming to the big island: -It’s very, very laidback. This is a place to chill, it’s not a party place at all, you come here to relax and see the amazing things on the island. -You are on an island- everything is expensive. Come here knowing that! Remember workers have to live in the island- it’s expensive for them too! -things are far. When you leave Waikoloa or go from A to B anywhere on the island it’s a bit of a drive, but the drives are interesting, easy and beautiful! -All beaches are public- no resort owns the beach. I saw complaints about not enough chairs at the beach- they are lucky they can have any! Had a great stay and hope to come back one day!

We are MVC owners and used points to book a week at the Waikaloa Ocean Club. Staff was very nice at check in and the bell service here is top notch. As a ts guest our room was in the Ka'ahumanu Wing which was very nice, we had an ocean front view. The staff at this resort is very laid back, when asked, nobody seemed to know if you needed a wrist band to use the pool or slide, however, we had no problem getting chairs by the pool for four of us any time of day. We also spent time at A-bay where we rented a cabana, kayak and paddleboard. Alot of families were enjoying the calm water in the bay. There are food options on site: Hawaii Call Restaurant and Aka-ula Lanai. I wished they had directed us there at check in, we were unaware and discovered them the next day. The rooms are spacious, the kitchen is huge with a full size refrigerator, microwave oven and dishwasher. There is no stove or oven, we used the bbq grills on the days we cooked dinner. The air conditioning units in both of the bedrooms were SO loud, it interrupted our sleep. Adding ceiling fans might help so that you don't have to run the A/C all the time. This seems to be a problem in every room as this is mentioned in every review. The resort is 18 miles north of the airport, it's a nice drive with views of volcanic terrain. We enjoyed our stay and will definitely come back to visit again.

The biggest dud of all during our stay in Hawaii. If you just want to lay on the beach then this spot is ok. If you want to eat good food, drink tasty drinks, and see Volcanoes National park or most of the other attractions then this spot is terrible.

MVCのタイムシェアメンバーです。オアフのコオリナが取れなくて初めてハワイ島にきました。 Ocean Viewのお部屋はtwo bedroom しか空きが無かったのでそちらを予約しました。 お部屋にコンロが無いのでコオリナに比べると不便を感じ、次からはここには来ないかなと最初は思いましたが、滞在する間に、静かなビーチ、買い物にも歩いて行ける便利さなど、少しずつ気に入ってきました。 今回はホノルル乗り換えで不便でしたが、直行便で来れるなら、のんびり長く滞在するには良いリゾートと思います。

The location is great because it is very walkable to the King and Queens shops. The hotel lobby has outdoor elements, which was lovely. What was disappointing for our stay were the rooms themselves. They look to be new room, but they appear to be neglected. The shower in our room had a lot of mold, and the room itself was incredibly tiny (maye 250 sq ft? We had to stack our suitcases on top of each other). All in all, for the price we paid, we paid for location, not really the hotel itself. Staff is friendly.

Great hotel in an excellent location. As indicated, noted as one of the few swimmable beaches on the island. Nice pool areas. Staff friendly. Yoga on the beach in the mornings was great. We did not eat at the hotel; prices high as expected. However, there are two shopping areas right by the hotel that offer many dining and shopping options. Mini-fridge in the room, but no microwave. Free laundry use was great, as we were going to Maui after 5 nights on the Big Island. The location is not a far drive from the Kona airport. The road around this Waikoloa Beach area has a side lane, making it great to walk or run. Standard hotel gym. Beautiful sunset views. Beautiful landscaping and grounds. The only negative may be it took a long period of time for shower water to heat up in the late afternoon, but likely many are showering after a day at the pool or beach during this time. I would stay at the Marriott Waikoloa Beach again.

Born and raised on the big island, I’ve been coming to the Marriot my whole life. With price inflation and our hyper dependency on tourism here on the island, this hotel no longer accommodates to local residents. I was incorrectly quoted that charged a total different from what I was told upon checking in at the front desk. Instead of the Marriot fixing their mistake by one of their own employees, because I didn’t ask for a receipt at check out, they refuse to help me and change the rate to what I was originally quoted. With the amount of fecal matter in their freezing cold pools, one small slide, little to do other than overpriced activities, their one tiny minimal effort restaurant, ghetto rooms with no microwaves or basic necessities, you’d think they’d at the least have decent customer service. I mean what else are we paying for? If you’re looking to come to Hawaii for your dream paradise, rent an Air BNB. Same prices with better locations. Or the Sheraton, save your money and time with the Marriot.

This review is primarily about the Marriott timeshare (TS) portion of the property. Contrary to another review complaining that the TS guests were in the majority and rowdy, I believe that most of the rooms on property are hotel rooms with limited number of TS units. If you are a Marriott owner at another property, this will seem like a lesser experience IMO, likely because this TS can only be booked with points as I understand. If so, then perhaps there is something to be said for pride of ownership, and how that reflects on the condition of the property. Although maintenance and appearances change over time, on this visit, the lobby areas were immaculate and the grounds were well-maintained, but not as manicured as in other Marriott TS properties. There are a number of pools, a kids, sandy entrance pool, and a slide — all in the same area. A major, major downside to the pool area is little or no shade. Even under the umbrellas, there is little protection from direct sun. Early in the week, the teenage pool staff had no problem with guests moving lounge chairs onto the grass and into shady areas. On the weekends when more uniformed pool staff showed up, they tried to prevent us from moving the chairs. We politely ignored their requests as major sunburn and heat stroke were not part of our plans. There was no enforcement that I saw of removing towels from chairs that went unoccupied all day — not unique to this hotel. The TS units/villas were beautifully decorated and appointed. Full washer and dryer in each unit and a cabinet full of small appliances, including a hot pot. How convenient to permit preparing as many good meals as your energy permits. I have never stayed in a TS kitchenette so well appointed. Our island view villa had ocean views from the 2 lanais. On the downside, the hallways are dark, emit a bad odor, and look very institutional. What a relief & surprise when we opened the door to find that the Villa was bright and comfortable. Speaking of comfortable, the beds and bedding were top quality. The HVAC system in the units are a welcome change from usual hotel room experiences that are loud and blast air or, because they do not detect motion at night, turn off altogether. Easy to stay comfortable. The units were clean to start out but the midweek housekeeping is inferior. Bed was made and bathroom tidied but no vacuuming or wiping down surfaces and no replacement of coffee and laundry supplies. Front desk staff struggle to assuage aggravated owners who are kept waiting past 4pm; no update calls or texts; no roped off line or signs to promote efficient processing. Bell staff is experienced and helpful. No valet parking at the property but free in the adjacent lot. Shops and restaurants are within walking distance. Beach is right there. Hotels in resorts worldwide are overpriced and have used Covid to permanently reduce housekeeping and staff — not just this property.