In my honest opinion, and because I choose hotels based on reviews left (within reason), I was completely disappointed with IHG on this location. They jacked up the price during an event weekend. I mean who spends over $250 on a basic 2queen room in Terra Haute?! (I used my rewards for this stay) & chose it based on high reviews.
We stayed here for the Ride Across Indiana (well over 600 + people) event- they start early so we all have to leave by 5:30/6:00. We asked what time breakfast would be put out- “7:00am” okay- we leave early- can we have a grab and go option? - “ no, we don’t do that”. Bummer.
How about coffee and tea? “No. But I will see what we can do.”
I just visited over 10 hotels in the past two weeks on a road trip. Every single one offered, coffee, tea, and water in the lobby at all times. There was none here.
Every ice machine on every floor was out of service.
Front desk women were inconsiderate & not welcoming.
No hospitality.
Not enough towels or coffee for room occupancy.
AC broken.
1 pillow per person - first time for that one.
In the am they were setting up breakfast and had some fruit and muffins out (but lights were still off) I attempted to grab some and was told they are closed and not to go past her barrier (as she walked outside for her break) Yikes!
Thankful- no bed bugs, and room seemed to be clean enough. Would not choose this hotel again. Dinner at steakhouse was wonderful but found out I could have shown rm key for discount.
翻譯