柔佛佰樂泰廣場高樓民宿

The place is a total disappointment. You will be provided with 2 beds, 1 dirty, full-of-stains sofa, a worn-out dinning table, some plastic chairs and stools, 2 filthy futons and simple linens and some very basic furniture and that is about it…totally not as advertised (On Trip.com it says the apartment is elegantly decorated with luxury amenities.) Not only that it is everything opposite form how it’s described, we had ants infestation, malfunction water heater, clogged drain, broken faucet and toilet seat. The curtains were old and dirty and the fixtures are very dated and not well kept. We asked to change the room but were rejected. The service team did sent repairman the next day but it was also a hassle to match the time. Also the apartment needs a card key to go in and out of every door and elevator. We are a family of 4 but only given 1 key. We asked for another one but the request is declined. It was super inconvenient as we always need to move together or accompany another member in and out, up and down the elevator. This is definitely not worth the time and money and we do hope the landlord sees the review and improve the condition before renting out again.

Customer Service is good and online anytime/ fast reply and solve problem

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