阿爾塔飯店(Arta Hotel)

I had the worst experience booking at this hotel. The hotel advertises that they have 24-hour front desk and that check-in is from 12:30pm until 5:30am the following day. However, when we arrived there at around 1:30am, the hotel’s entrance is closed and nobody is opening the door. We have also been calling the hotel’s number but it cannot be reached. We were outside in the cold for hours trying to contact anyone from the hotel, but to no avail. Much worse, when we reported the incident to Trip.com, the hotel claimed that we have been accomodated! I’m glad though that we booked through trip.com because they gave us a refund and compensation for the inconvenience the hotel caused us.