Yuliya Z
2025 年 5 月 9 日
I’d like to share my extremely negative experience at Stamba hotel. Stayed there for four nights and was robbed during my stay.. Someone from the staff has stolen my watch which was carefully placed in the plastic small bag and tucked deeply in my Chanel purse. The rest of the belongings remained untouched. I didn’t want to accuse the hotel staff on the robbery at the first and tried to ask them delicately if they might have found my watch by chance. The answer was “no”, though I could see approximate item whereabouts by the miniature built in gps.. I knew for a hundred percent that I enter the hotel with my watch in the bag and left it without one. Unfortunately I discovered the loss only before my check-out and didn’t have the time to pursue the matter on the spot, hoping that the upscale hotel could sort it out within the employees.. They couldn’t, and judging by their answer on my email they hadn’t even tried to investigate my report. I doubt that anyone bothered to have a look at the CCTV footage, let alone to question the housekeeping. Now I want to let to know everyone that the hotel staff are thefts and the management doesn’t bother to solve the problem. In all my life this is the very first time that I run into such negligence from so called “five star” hotel -absolutely inappropriate and unacceptable situation.
翻譯