靠近Tataouine SouthMagasin Générale的飯店

I recently stayed at Lella Meriam hotel in, zarzis Tunisia, which claims a four-star rating. While the staff were welcoming and the reception was commendable, my experience was far from a four-star standard. 1- Water Leaks: During a rainfall, water seeped into my room and the corridors, despite the balcony being securely closed. It took the hotel staff two hours to address this issue. 2- Air Conditioning: The room’s air conditioning was dysfunctional, resulting in unbearably warm nights as well as my son of 8 years old and I could not leave the window of the room and the door of the balcony opened because of mosquitoes and road noise despite the temperature is around 35 . 3- Safety Concerns: I observed electrical wires and power boxes exposed in the hotel corridors, which poses a significant safety hazard, especially for children. 4- Swimming Pool: The pool water was not maintained, and my son experienced eye irritation after swimming . I was informed by staff that they keep adding chloride Without changing the water . . 5- Staff Issues: I noted a general sense of dissatisfaction among the staff, possibly due to delayed salaries. 6- Entertainment: The entertainment programs lacked variety and were repetitive. 7- Cleanliness & Maintenance: The corridors were not kept clean, and there was a noticeable lack of maintenance in the rooms. Thus, I have photographic evidence of these issues. Considering the numerous problems I encountered, I believe the hotel should provide compensation for not living up to its claimed standard.

您好,對於這個度假村來說,有一些好和壞的反饋。一般來說,酒店從外面看起來不錯,花園很可愛,保存得很好。缺點是房間不是4*值,我們分配的第一個房間:淋浴不起作用,空調從牆上掉下來,當然他們給了我們靠近相當大的聲音系統的房間(不是一整天)但晚上音樂一直持續到12:30。另外,電視和wifi在房間裏不起作用,但你假期真的不需要電視和wifi,我同意!如果您抵達傑爾巴機場,您需要知道,長途汽車旅程不是代理商宣傳的30分鐘。根據下車名單的繁忙程度和旅行季節,到達那裏需要60至90分鐘的旅程。食物很好,工作人員絕對可愛!接待團隊(和主任我相信)幫助我們找到了一個更好和更安靜的房間。然而,房間的狀態仍然基本,低於4*。但至少一切都正常工作。房間需要好好翻新,總體來說度假村的位置很棒,景色很美。我確實理解COVID對全球酒店業產生了非常負面影響,但讓酒店以這種方式惡化是有價值的理由嗎?此評論旨在以某種方式轉發給度假村集團的所有者。親切的問候

I don’t recommend the hotel. On arrival the reception staff were kept us waiting for an hour. There were three of the reception staff and four guests to check in! One of the staff didn’t want to change my money into Tunisian dinars. He said the exchange rate is bad now, but will be better in the evening. It was not true. The room is very basic. The air conditioning doesn’t work in the mornings until around 12. The bathroom is dirty, nobody cleans the mirrors or shower. Old towels that have changed colour from white to greyish. The food is ok, but nothing special. Small selection of fruit, practically only watermelons and melons. Baguettes fresh only in the morning. Plates and cutlery dirty, the same applies to tablecloths. No fresh juices, no diet versions of soft drinks. Very poor quality coffee in the main restaurant. Better coffee in bars. Bar and restaurant staff are quite nice and helpful. Reception staff slow and ignore you as long as possible. No free internet and the one you can pay for is only available in the lobby and it’s very slow. It is definitely NOT a four-star hotel. I have been in much better three-star hotels so I would give it two stars.