「Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.」
「之前見評價話前台態度好差都有少擔心,但去到又另一回事。我地都算比較夜chick in, 雖然車站出左後行8分鐘左右已經到,但我地到酒店都差不多19:30-20:00,但reception 哥哥都好nice好好笑容咁解釋哂hotel ge information 比我地知。仲upgrade左我地有陽台房!完美觀望山境!早餐係歐洲地方黎講,真係比較出色同齊全!而且,又有cake or yogurt 比客人做下午茶,又有mulled wine。再加上,酒店有桑拿,泳池,健身室,全部都好乾淨,冬天仲有雪具借。如果再黎zermatt, 都會再住!😊」