Happiness39062010384
2023 年 7 月 22 日
This could be a fantastic hotel but it seems no one can be bothered to make it so. The all male compliment of staff (bar housekeeping) could do with some hospitality training. Where are the smiles and how are yous? Maybe the extreme heat dampened their enthusiasm on our visit. Only Enrico and Salvo showed any personality. The rooms are clean, though as many have stated, in need of refurbishment. The door to our bathroom didn’t fully open due to the bidet taking up 1/4 of the space and if you’re of a larger build, there’s no way you could get into the old wobbly plastic shower cubicle. On occasion, a toxic overpowering smell kept permeating from the bathroom too. Breakfast is a sorry state of affairs. The same spread each day of mechanically-removed-meat frankfurters, flaccid undercooked bacon (not sure if it’s actually bacon) and badly cooked scrambled eggs. Breads are all white and if you ask for toast, apparently this isn’t possible. A few days into our stay I spotted a toaster on top of a fridge behind the bar. Maybe we should have let them know where it was! Lots of poor quality sugary pastries and cakes were available with a good selection of fruits and yogurts. Tip - if you want a semi-decent coffee, ask for espresso otherwise you get vile brown coloured water. The ‘lunch’ offer really isn’t worth bothering with and they don’t do a dinner service. The pool is the highlight of the hotel. Immaculately clean, warm and plenty of loungers and shaded garden. The pool service is sporadic and grumpy for the most part, but if the staff actually asked guests if they’d like a drink, they may even make more money and tips. Instead they walk around the pool with a face and don’t say anything unless you stop them to ask for a beverage. If you’re lucky you may get some snacks with your drinks but there’s no consistency in that department. TV in the rooms are barely audible as they’ve limited the volume so it was quite difficult to hear the only English Channel over the drone of the aircon. Could definitely improve the options available for other nationalities and allow the guests to decide on the audio level. Balcony was fabulous with great views over Etna and the shoreline. Beds are firm so maybe not for everyone and the much needed aircon is quite loud and not that powerful. Shame there’s no tea/coffee facilities in the room as these days it’s usually a given and if you ask for a pot of hot water to brew your own tea, that’ll cost you €7!!! ***? The fridge has its own set of rules that we’ve not seen before. You are not allowed to put anything in there that’s not from the hotel and it threatens you that any such items will be taken away! We took our chances with this fridges’ bad attitude and found that the water, chocolates and fruits were still there the next day! Phew! Overall we liked the hotel despite its shortcomings. A bathroom update, friendlier staff, improved breakfast and the ability to make tea and coffee in the room would h
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