SBN套房飯店

Hotel suite not functional and poor service We were disappointed in this hotel. We booked a 2-bedroom suite for 3 people but the room had supplies for only 2 people. On our first night there, we had no TV service, no hot water in the sink, and a toilet that would not refill. A hotel employee came to our room and spent hours trying to fix the problems. And we spent the first night of our stay stuck in the hotel room assisting him. Although the hotel management was apologetic, they were never able to get the TVs working. We had also requested an in-room safe prior to our arrival and were provided only a small portable (2-lb) safe that offered no security and malfunctioned. On the following night, we asked the front desk to arrange for a taxi to take us to the ferry port in the morning. The next morning, at the time of our departure, we were told the taxi had not been arranged. They called a taxi for us and were told that the ferry port was not open that day due to winds, so we had to go to another more distant ferry port. We ended up missing the next ferry out of that port and had to wait 3 more hours for the next ferry. This resulted in us arriving late and losing our rental car. Although it was not the hotel’s fault that the ferry was not operating, if they had scheduled the taxi for us, we could have been notified of the closure sooner and have made it onto the earlier ferry in the other port. We expected better service, and functioning utilities and appliances for the amount of money we paid for this hotel.

我很少寫評論，但這家旅館太煩人了，我覺得有必要警告其他旅客。 我們訂了一間雙床房。我們有一張雙人床和一張沙發。 浴室裡只有一個燈開關可以用。可以洗澡，但不能化妝。 廚房配有咖啡機、水壺、冰箱和水槽。考慮到它應該是一家西裝酒店——它幾乎名不副實。 雖然離海灘很近，但至少我們的房間看不到海灘的景色。我想其他房間也沒有。另一方面，距離古堡約2公里。幾乎不值得搭計程車，但步行又太遠了。 簡而言之：換一家飯店。丹吉爾有很多這樣的地方。

沒有暖氣沒有毛巾- 要求一些但只收到了3 只帶來了一個舊的散熱器式加熱器1 第二個房間的雙人床沒有毯子沒有手巾沒有地板毛巾讓我與您分享我們在SBN 的經驗以及他們的小氣和欺騙行為。想像一下，在寒冷多雨的天氣裡與家人遊覽一整天后，於下午 630 點到達酒店辦理入住。現在是晚上，你很冷，很疲憊，每個人都準備好洗個熱水澡，躺在舒適的床上。你走進房間卻發現房間裡冷得令人不舒服。您將恆溫器打開到加熱設置，然後去洗手，發現到處都沒有毛巾。你打電話給接待處要毛巾，管家給你拿了 3 條浴巾，儘管預訂時有 4 人。沒有提供手巾或地板毛巾，浴室裡的地磚很冷。你問管家為什麼恆溫器不工作，她小心翼翼地回答系統壞了。根據我們的經驗，此時我們越來越焦躁並要求提供加熱器。管家說“她會看看她能找到什麼”，當我們要2 個時，她說她可以帶1 個。孩子都需要加熱器，因為他們睡在不同的房間。 她再次表示只提供 1 個。我又撥通了前台的電話，問為什麼沒有告知我們炎熱的情況，他支支吾吾地回答，最後說：“女僕不是給你送來了取暖器嗎？”此時已是晚上 8 點，我正在與 Orbitz 通電話，試圖解決我們的問題。 Orbitz 提議我們更換飯店，但我們不願意這樣做，因為已經是晚上了，不得不心血來潮地尋找新的住宿，可以容納有小孩的家庭，而且我們已經透過客房服務訂了晚餐。客房服務人員帶來了加熱器，這是一個老式的散熱器式加熱器。我告訴她，她需要為我的孩子帶額外的毯子，因為加熱器必須和我的孩子一起放在房間裡。她此時顯然對我們很惱火，並帶來了 1 條毯子。那天晚上我們無法為自己或我們的嬰兒和幼兒洗澡，因為房間太冷了。當我們準備睡覺時，我們看到第二個房間有兩張單人床，沒有毯子，只有一張床單。我們再次打電話要求再要一條毯子，管家不情願地又拿了一條。我最終因食物而生病，並在上午 1230 點嘔吐。床很硬，彈簧聲音很大，直到凌晨 230 點左右房間才達到舒適的溫度。早上我們去吃早餐時把加熱器移到了浴室，這樣浴室就足夠暖和了，可以洗澡。我們早上去吃自助早餐，真是出奇的美味。他們還為我們提供了延遲 1 小時退房的服務。當我洗澡的時候，一個男人來到我們的房間

This property is deceitful and stingy. We checked in around 630pm and they did not disclose that the hotel had no heat at check-in. Went to wash my hands and no towels were in sight. They brought 3 towel’s despite there being 4 people on the reservation. We requested heaters for the baby & toddler and they said they would only provide one which was an old radiator style heater. There were no blankets in the second bedroom, only top sheets and I had to call twice to request additional blankets. In the morning while I was showering, they came to ask for the heater back. When i told them that i was unhappy about the heating situation, they laughed it off. Absolutely unacceptable and not one comp was offered. I wish we had just switched hotels but it was late and we had to get our baby & toddler to bed.

Amazing staff, welcoming and kind personnel, good service, nice food, generous breakfast, clean rooms, accessibility to restaurants and beach. To visit again. Comfortable hotel. Good Restaurants reference near hotel also: La Grilladerie and La Ruche.

Lovely visit. Nice place to stay.