住宿方回覆: Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for the service shortfalls you encountered during your stay. It is disappointing to hear that our service did not meet your expectations, especially with the delay in your request and the communication issues with our team. Please be assured that this is not reflective of the standard we strive to maintain, and your feedback has been shared with the relevant teams for immediate improvement. We truly value your patronage and deeply regret that your experience did not reflect the high level of service we aim to provide. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. We hope you will give us another chance to provide you with the hospitality you deserve. Warm regards, Lintangsari - General Manager
住宿方回覆: Dear Guest,We are delighted to hear that you enjoyed the hospitality at DoubleTree by Hilton Jakarta Bintaro Jaya.Our team takes great pride in providing warm and attentive service to all our guests. We hope to welcome you back soon and provide you with another memorable stay.If there's anything specific you enjoyed or if you have any special requests for your next visit, please let us know. We are always here to ensure you have a great experience with us.Warm regards,General Manager