安縵蔚瀾

設施與設計: 酒店的設計由著名建築師設計，具有現代建築的影響力。無邊泳池提供壯麗的海景，並且有私人小型泳池可供客人使用。房間寬敞舒適，設計優雅且具有永恆的美。房間提供迷人的海洋景觀或自然景觀，讓客人可以在舒適的環境中享受美麗的風景。（根據 1 則評論）

Amanwella非常棒的體驗！30間套房，和管家聊天，之前歐美人和印度人來的最多，今年中國人來的很多，11月到4月是他們旅遊旺季，房價最高的時候能翻翻。服務沒得説，10月沙灘不適合下海，推薦野生動物園和泄湖項目，可以看到很多鳥和動物。不丹經理非常nice，有什麼需求給他説他會直接安排。不足就是離機場有點遠，3-3.5小時車程，和其他國家安縵不一樣，接送機需要額外費用。

We stayed at Amanwella expecting a peaceful and relaxing retreat, but our experience was far from that. Starting around 8:30 PM, extremely loud music from outside the resort continued for hours. What’s most disappointing is that no one from the hotel proactively checked on guests or acknowledged the disturbance. At 10 PM, we called the front desk to report the issue, but no one followed up or came to our room. After waiting about 30 minutes, we called again—still no response. We then reached out to our butler via WhatsApp, yet received no timely reply either. Later, the General Manager mentioned they had informed the butler earlier, but due to internal miscommunication and lack of follow-up, our message was never seen until we made a direct WhatsApp call. It was only after I insisted multiple times that someone finally came to our room and offered solutions. Frankly, if we hadn’t pushed, nothing would have happened. Eventually, the duty manager arrived late at night and kindly offered a temporary room so we could sleep, which we appreciated. However, by that time our night had already been ruined. I even had to explicitly suggest that if the noise couldn’t be resolved, the resort should have offered a Plan B much earlier—a basic expectation for any five-star property. What shocked us even more came afterward. The hotel initially agreed to compensation for the disrupted night, which we accepted as a gesture of goodwill. However, after seeing this honest review, the hotel retracted their offer, saying compensation would only be processed if we removed the review. What was meant to be a goodwill remedy suddenly turned into an attempt to “buy out” a negative review—something completely unacceptable, especially for a brand like Aman. We wrote this review to share facts, hoping the hotel could improve its service, not to be threatened into silence. It makes us seriously question: Are the glowing reviews on TripAdvisor truly organic? For a brand known for serenity and service excellence, this level of delay, miscommunication, lack of initiative, and later pressure to withdraw a factual review is deeply disappointing. We hope Amanwella’s management takes this feedback seriously—not just regarding compensation, but to ensure future guests don’t experience the same. 我們選擇入住 Amanwella，是因為它一貫以“寧靜、私密、極致服務”著稱。但這次的經歷卻讓我們十分失望。 從晚上八點半開始，酒店外便傳來持續且極度嘈雜的音樂聲。令人不解的是，酒店方面完全沒有主動關心或詢問客人是否受到影響。 晚上十點，我衹好主動聯繫前台，但無人回訪，也沒有人上門查看。等待了大約三十分鐘後再次致電，依然沒有得到任何迴應。隨後我通過 WhatsApp 聯繫管家，也沒有及時收到回覆。 直到後來，總經理才表示，他們其實早已將噪音問題轉告給管家，但因為內部溝通不暢、無人跟進，我們的訊息一直沒有被看到。直到我通過 WhatsApp 直接撥打電話，事情才真正開始處理。 説實話，如果不是我一再堅持投訴，這件事根本不會有任何進展。 最終，當值經理在深夜趕來，為我們安排了一個臨時房間，我對此表示感謝。但那時已經很晚，我們整晚的休息被徹底打亂。我甚至還得主動提醒管家：如果噪音無法解決，酒店理應提前準備好備用方案（Plan B），而不是等到客人反覆追問才被動處理。 真正令人震驚的是後續。酒店最初承諾會對那晚的不愉快做出賠償，我們也接受了這一善意舉動。然而在看到我們如實發布的評論後，酒店卻 反悔了賠償，並表示衹有在我們 撤下評論後才會繼續處理。 原本衹是對體驗不佳的合理補償，結果變成了“買斷差評”的要求。對安縵這樣的品牌來説，簡直難以置信。 我們發佈評論的目的，是陳述事實，希望酒店改進服務，而不是被威脅沉默。不得不讓人懷疑：TripAdvisor 上那些滿分好評，究竟有多少是真實的？ 對於一個以靜謐與服務著稱的奢華品牌，這樣的反應速度、溝通失誤、缺乏主動性，