布拉瓦塔納萬飯店的評論

不錯的酒店

Nice place, clean with good service

非常好

位置很好，就在高速公路邊上。工作人員和守衛都很有禮貌。設施很棒也很乾淨。肯定會回到這家酒店。

nice service, room is very clean, people are very nice

讀完評論後，我很期待住在布拉沃酒店。 當我走進 312 號房間並聽到房間外面令人難以置信的馬路噪音時，這種積極的期望很快就消失了。 我很快回到前台，請求/懇求換一個房間，因為 312 號房間位於大廳的盡頭，離交通最近。 該請求很快就被拒絕，理由是佔用原因並且沒有嘗試檢查計算機。 我回到 312 號房間，處理持續不斷的令人討厭的噪音。 噪音最終在 0200 點左右減弱，但到 0500 點又很快再次增強。 我知道這是我的缺點之一。 然而，這是多年來第一家沒有真正嘗試滿足我的需求的酒店。 我還有四個不眠之夜。 如果您有點“聲音敏感”，請不惜一切代價避開 312 號房間！ 同一條走廊上的任何其他房間都會使您與相鄰道路保持一定距離。

My mother who is 74 yrs old walked in & reserved a room for her & her sister last February for a stay on August 10 until the 14th . However, her sister can no longer travel due to health issues & thus the reason why we need to cancel the room. My family tried to discuss this with the hotel (personally & via phone) & get the refund or at least a meal voucher but the person that they have spoken to ALWAYS refused & said that it cannot be cancelled NOR get a refund & the only possibility is a re-booking, which again is no longer needed as my mom just lives in the same area. The only document that we received regarding the reservation fee/down payment of php 2,000 given last February, stated NO information or whatsoever that the reservation cannot be cancelled nor refunded. My mother was not even verbally notified or whatsoever about any cancellation policy. So to be able to not cancel & have a refund nor even just a meal voucher to be spent at your hotel restaurant is just NOT ACCEPTABLE. I tried to again contact the hotel twice via email to find a solution but until now, no reply from their side. In conclusion, BEWARE OF THIS HOTEL! DO NOT PAY IN ADVANCE as you will never get your money back even if you were not informed of any cancellation policy.