傑耶茲旅館

The staff was very friendly. The rooms were adequate. The food was very good. The reason for the low rating is that when we left they gouged us because we paid in US dollars. We were told we could pay in US dollars then they gouged us when we left. Left a bad taste, for sure.

The staff are always polite and helpful. The rooms are really spacious with a really comfortable bed. Ac in the rooms and no electricity outages. Has a restaurant and bar, also large shop attached to the garage within 5 minute walk. We always stay here when in Tamale. Never had any issues.

Positive: - clean and well air conditioned rooms - proper beds - good food - attentions owner - excellent driver Ernest - the owner tried to solve obviously issues quickly with a lot of engagement Negative: - very, very lazy service staff which only worked when the boss was around (= no interesting in pamper guests and generate revenue) -＞ poor owner to have such people who are working for him - no motivated service team: phone pressing and watching Telenovelas or Bollywood more important than to do the service for guests and them feel comfortable - less cold drinks available then showed by the card Recommendation: Supervisor is needed for the period of owners absence. Conclusion: because of the really clean and good rooms and the attention boss is for one or two night accommodation fine. But beware: don’t have any expectations to the service team.

Our room was clean and well air conditioned. The toilet did not flush well, but there was a bucket there, allowing me to get water from the shower to flush it. There was no fan in the bathroom, so our room got rather stinky while I tried to get the toilet to flush. I could not get water to come out through the shower head, but it came out through the wand, which worked for me. A single coffee cup was provided, along with a electric kettle to boil water, one tea bag and one sachet of instant coffee. A second cup would have been appreciated because when we got up in the morning at 7 AM, the time we had discussed with the management when we arrived, the cook was not present, which delayed our breakfast and our departure. The internet password we were given when we arrived allowed us to connect to the network, but there did not actually seem to be any internet. The towel rack in the bathroom kept falling off of the wall. Everyone we dealt with there was friendly and helpful, so it wasn't a bad experience, but not a great one.