塔拉哈西希爾頓逸林飯店

The stay at the Doubletree by Hilton Tallahassee was just okay. It was graduation weekend and it was so hard to secure a room in the city. We checked out on Monday and my mom fell off the curb while walking to the car. This curb should not be there as it is an accident waiting to happen. She fell flat on her face. We called 911 and the ambulance took her to the hospital to have her checked out. We were getting ready to drive back to Atlanta so I wanted to make sure she could handle the drive. I have contacted the hotel to file a claim. They took my information but I never received any communication or followup from the claim. I called back and was advised thet the General Manager would be calling me back. I haven't received a call. My mother has been to multiple doctors including the ENT as the CT Scan showed a fracture. Very dissappointed in the lack of concern from the hotel.

Never Again Started badly with a wait at reception to check in 1 staff member 3 people in front and 20min later. 3.30pm room not ready so we were “upgraded” god forbid if we were in the original room. Would have used Hilton app and digital key.. not working ! So room door has a 1/2 in gap when closed, thought the door was open? Bathroom hair on floor, stained and peeling ceiling, no soap, containers not even in wall, just glue marks where they are supposed to be. Hot water at sink is a dribble, great for shaving !! Requested soap after another 20min wait in line at reception, nothing, had to take it off cleaners cart. Request room cleaned - not, said they don’t clean today! Digital checkout not working so another wait! Terrible hotel worst Hilton ever, would not eat there purposely went elsewhere. Shocking for a 600+ night hotel, Hilton you can do better!