奈泰海灘度假村

ชอบมากค่ะ โรงแรมบรรยากาศดี เก่านิดนึงแต่ค่อนข้างสะอาด พนักงาน น่ารักมากค่ะให้ความร่วมมือในทุกๆเรื่อง แต่ห้องน้ำน้ำล้นออกมาค่อนข้างเยอะค่ะอยากให้พัฒนาตรงนี้นะคะส่วนอย่างอื่นทุกอย่างน่ารักดีมากค่ะชอบมากๆติดทะเลสระว่ายน้ำใหญ่ค่ะ 

Dear Management team I am writing to share my disappointment regarding my recent stay at your hotel. Unfortunately, this visit was not a pleasant experience compared to my previous stays, where I had received clean rooms and excellent service from your staff. On the day of check-in, I made a same-day booking for a double bed room. I understand that availability might be limited for last-minute reservations. Upon arrival, the male staff at the front desk informed me that only a twin-bed room was available that night and asked if that was acceptable. I agreed without any issue and was given Room 558. Another staff member escorted me to the room. After dropping off my luggage, I went out for a walk by the beach and did not inspect the room thoroughly. When I returned and looked for drinking water, I could not find any. I called the front desk to ask if complimentary drinking water was provided. The staff confirmed it was, and said it should be near the closet—but after checking again, there was clearly no water in the room. I also noticed that the room was not clean. There were pine needles on the table, and even termites in several spots. It gave the impression that the room was not ready for guests. When I informed the front desk, they explained that the room was a "spare room" used for last-minute bookings. I found this quite unacceptable. If the room is not in a proper condition to be sold, it should not be assigned to any guest. I then requested a room change. Initially, I was told the hotel was fully booked. I insisted again, asking if truly there were no other available rooms. After a short wait, the staff informed me that Room 552 was available—also a twin-bed room. I agreed to take a look. When I was taken to Room 552, I found that it actually had a double bed (not twin as I was told) and was slightly cleaner than the previous room. I told the housekeeper I would like to move to this room. After the move, no one from the front desk contacted me to apologize or follow up about the issue. The only gesture I received was from the housekeeper who brought the new room key along with a voucher for one complimentary of drink . I chose not to make a fuss further as I did not want to waste my time during what was supposed to be a relaxing stay. I hope you take this feedback seriously to improve the quality of room maintenance and the service provided by your team, especially in handling complaints and ensuring guest satisfaction. Best regards Chenglai

The resort is really good. The service is excellent. The resort restaurant was a bit overpriced, though. Regardless, 10 out of 10 for this place.

พนักงานน่ารักมาก ที่พักสงบ เงียบ สวย ได้พักผ่อนเต็มที่แบบเหงาๆ

ดีมากๆๆๆๆๆๆ ห้องสะอาดสะอ้าน ห้องไม่มีกลิ่น บรรยากาศดี