The hotel has informed me when I checked in, that the photos of the room I booked which I saw from trip.com’s site, was not the same as what they will give me. And since we were tired from the long travel, I just agreed as long as the number of beds that I’ve booked were the same and the room was senior-friendly. The room was, in general, clean and spacious. However, the phone and the TV were not working. I informed the reception about it and was told it would be fixed after 3 days. The toilet was a disappointment as it looked dilapidated and mouldy. Overall, the staff were friendly and the place looked nice, however, I think there would be a better place to go that is the same as the price I paid.
翻譯
joy ordonez
豪華家庭房
入住於 2025 年 1 月
家庭出遊
2 則評論
4.0/5
很好
發布於 2025 年 2 月 14 日
they have good services and relaxing place but the rooms are little bit old.
翻譯
yupaolo
標準房
入住於 2024 年 9 月
夫妻/情侶出遊
3 則評論
4.5/5
滿意
發布於 2025 年 1 月 8 日
Hortz is a nice hotel, a getaway in Tagaytay City. Its a but far from Grocery Stores and other shops but all in all it was a great place to stay. You can also bring your pets.
It’s a good experience especially my dog is her first time traveling with us:) thanks for the good experience.
翻譯
Micah E.
華麗客房
入住於 2024 年 11 月
家庭出遊
1 則評論
4.7/5
極佳
發布於 2024 年 12 月 30 日
Very pet friendly hotel. Our fur babies felt really welcome, no discrimination, and overly strict pet policies. Price is reasonable and no extra charge for pets. We booked 2 rooms for a family of 8 and both were spacious albeit a little old already. Location is great since it is in the central area of Tagaytay. They also have a restaurant and cafe inside so there is no need to go outside. We will definitely go back!
翻譯
John Rex
高級四人間
入住於 2024 年 11 月
家庭出遊
1 則評論
4.2/5
很好
發布於 2024 年 12 月 21 日
The room was ok. The only issues were, malfunctioning aircon, no initial wifi, the door is kind hard to open and close, and no initial heater.
But they solved it by transferring us to another room, with portable wifi being delivered. Aircon was now working fine, and the heater was already turned on. Maybe it was that particular room that has issues.
But nevertheless, we had a good stay. I forgot, the pillow was kinda big, and it gives me some sort of a neck strain of some sort.
The staff are very friendly but there are many bugs around the place, I hope that they can conduct a removal for the bugs or fogging if so. Overall experience was great, the food is delicious. Very pet friendly place 🐶😁
住宿方回覆: Thank you for taking the time to share your feedback about your recent stay at Hortz Hotels and Resorts. We appreciate your honesty and insights.We're sorry to hear that the hot shower was not working during your stay. We understand how frustrating that must have been, and we apologize for any inconvenience it caused. We'll investigate this issue immediately and take steps to prevent it from happening again.We're also concerned to hear about the communication difficulties with some of our male staff members. We strive to provide excellent customer service to all our guests. We will address this with our team and remind them of the importance of clear and friendly communication.We're glad you enjoyed the cleanliness of the room and the convenient location of our hotel. We hope that this experience doesn't deter you from staying with us again in the future. 😊THE MANAGEMENT