雪梨達令港賓樂雅飯店的評論

住宿方回覆: Dear Q Sze, Thank you for taking the time to share your feedback regarding your recent stay with us at PARKROYAL Darling Harbour. We genuinely appreciate hearing from our guests, as it helps us identify areas where we can improve our services and facilities.We would like to sincerely apologise for the issues you encountered during your visit. It is disappointing to learn that the cleanliness of your room and the common areas did not meet our usual high standards. Please rest assured that we take such matters seriously, and I will be addressing this with our housekeeping team to ensure that these concerns are rectified promptly.Regarding the sound insulation in your room, we understand how disruptive noise can be, especially when it affects your comfort during your stay. We are continuously looking into ways to enhance our guests' experience ad your comments are well noted.We also want to address your experience during breakfast. It is concerning to hear that you felt there was a lack of attentiveness from our staff towards you and your family. Our goal is to provide all guests with equal service and hospitality, regardless of their background. We will discuss this matter with our restaurant management team to ensure that all guests receive prompt and courteous service.Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity in the future. Should you decide to return.Thank you once again for sharing your thoughts with us.Regards Jeroen M, General Manager

住宿方回覆: Dear Yue, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We are delighted to hear that you enjoyed your stay and found our location convenient, with easy access to both Darling Harbour and Chinatown.We take great pride in offering a comfortable environment with complete facilities, and we’re glad that our amenities met your expectations. It's also wonderful to know that you appreciated the convenience of having a Type C socket in your room—ensuring our guests can easily charge their devices is important to us.Your feedback is invaluable as it helps us continue to enhance our services and provide an exceptional experience for all our guests. We look forward to welcoming you back on your next visit!Regards Jeroen M, General Manager

住宿方回覆: Dear Xiangshouniling,Thank you for your wonderful review!We’re so pleased to hear that your stay exceeded expectations and that you enjoyed the comfort of our Superior Twin Room, as well as our breakfast offerings. It’s great to know our location near Darling Harbour and many family-friendly attractions made your time in Sydney extra memorable.We hope to welcome you and your family back again soon for another enjoyable stay!Regards Jeroen M, General Manager

住宿方回覆: Dear Valued Guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location near the ICC and a variety of restaurants, as well as the ease of transportation. It’s great to know that you found your stay to be cost-effective and that our buffet breakfast met your needs.We truly appreciate your kind words and hope to welcome you back for another enjoyable stay at PARKROYAL Darling Harbour.Regards Jeroen M, General Manager

住宿方回覆: Dear LIU/JIA, Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location, beautiful views, and the friendly service from our team. We appreciate your kind words and look forward to welcoming you back to PARKROYAL Darling Harbour in the future.Regards Jeroen M, General Manager

住宿方回覆: Dear Valued Guest, Thank you for taking the time to share your wonderful experience at PARKROYAL Darling Harbour. We are delighted to hear that you enjoyed our prime location, which indeed offers convenient access to the vibrant dining options around Darling Harbour, as well as the cultural treasures of Chinatown and the iconic Sydney Opera House.We take great pride in providing our guests with comprehensive facilities and a relaxing atmosphere, including our spacious bathing areas. It’s heartening to know that these aspects contributed positively to your stay.Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit.Regards Jeroen M, General Manager

住宿方回覆: Dear Yue, Thank you for taking the time to share your wonderful review of your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you enjoyed our prime location, conveniently situated near both Darling Harbour and Chinatown. It’s always our aim to provide easy access to transportation and local attractions, so we’re thrilled that this aspect of your visit met your expectations.We appreciate your kind words regarding our facilities and the comfort of our rooms. Our team works diligently to ensure that all amenities, including the type C socket in your room, cater to the needs of our guests. It’s great to know that you found it convenient during your stay.Your feedback is invaluable as we strive to enhance our guest experience continuously. We hope to welcome you back soon for another enjoyable visit.Regards Jeroen M, General Manager

住宿方回覆: Dear Valued Guest, Thank you for taking the time to share such a detailed review following your recent stay at PARKROYAL Darling Harbour, Sydney.We are delighted to hear that you enjoyed our central location, spacious rooms, and the variety of options available at breakfast. It’s wonderful to know that you found it convenient to explore major attractions and appreciated the quiet retreat we offer amidst the bustling city.We do acknowledge your comments regarding parking and breakfast wait times. As a city hotel, parking is managed by our valet team and unfortunately, parking fees in the CBD area can be quite high. We appreciate your feedback and will continue to look for ways to enhance our guest experience wherever possible.We truly hope to welcome you back again for another enjoyable stay.Regards Jeroen M, General Manager

住宿方回覆: Dear YAN BING, Thank you for taking the time to share your experience with us. While we are pleased to hear you were satisfied with your room and breakfast, we sincerely apologise for the challenges you encountered regarding your check-in and the communication during your stay.This is certainly not the standard of service we aim to provide, and your feedback has been shared with our team to review and improve our processes. We appreciate your patience and understanding and do hope we have the opportunity to better serve you in the future.Regards Jeroen M, General Manager

住宿方回覆: Dear Valued Guest, Thank you for your fantastic review! We’re thrilled to hear that you were satisfied with our service, location, and the cleanliness of our hotel. It's wonderful to know that you had such a positive experience and are considering staying with us again on your next business trip to Sydney.We greatly appreciate your recommendation to your friends, and we look forward to welcoming you back to PARKROYAL Darling Harbour in the future!Regards Jeroen M, General Manager

住宿方回覆: Dear Mananxi, Thank you for sharing such a detailed review of your stay at PARKROYAL Darling Harbour! We're glad to hear you enjoyed our convenient location, diverse breakfast offerings, and well-equipped rooms. It's great that you were able to explore the nearby attractions with ease. We also appreciate your feedback on areas that need improvement, such as the shower and bathroom ventilation. Rest assured, we are committed to maintaining high standards of cleanliness and will address your concerns. We hope to welcome you back soon for an even better experience!Regards Jeroen M, General Manager

住宿方回覆: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL Darling Harbour. We genuinely appreciate your insights, as they help us continually improve our services.We are pleased to hear that you found our rooms spacious and enjoyed the view of the W Hotel across the street. It’s also great to know that you appreciated the variety offered at breakfast and the attentiveness of our staff in arranging seating.Regarding your concerns about the security deposit, we understand how important it is for this process to be smooth. Typically, depending on your bank, the release of a security deposit can take up to 30 days; however, we are glad that our team was able to expedite this for you within 2-3 days. If you continue to experience any delays, please do not hesitate to reach out so we can assist further.We sincerely apologise for the condition of the facilities during your stay. Your comments about the water pressure and carpet cleanliness have been noted and will be addressed with our team. We strive to maintain high standards throughout our hotel, and it is disappointing to hear that we fell short in these areas during your visit.Your feedback is invaluable, and we hope you will consider staying with us again in the future. Regards Jeroen M, General Manager

住宿方回覆: Dear Valued Guest, Thank you for taking the time to share your recent experience at PARKROYAL Darling Harbour, Sydney.We’re truly sorry to hear about the confusion and inconvenience regarding the extra bed. We understand how important it is to have clear and accurate information when planning your stay, and we sincerely apologise for the frustration this situation caused.Please note that some of our room types do not allow for extra beds due to limited functional space and, most importantly, for safety reasons and this was the case as you were booked in a room that already had two beds. Additionally, extra beds are subject to a supplement charge which may not always be reflected in the quoted rate, particularly when bookings are made through third-party websites. We understand this can be confusing, and we strongly recommend reviewing your confirmation details or reconfirming any specific requirements directly with our team prior to arrival.That said, we recognise that there was a breakdown in communication in your case, and we deeply regret the impact this had on your plans. We will be working closely with our team and third-party partners to ensure the information displayed and shared is clear and consistent moving forward.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for a smoother and more enjoyable experience.Regards Jeroen M, General Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your experience during your recent stay at PARKROYAL Darling Harbour. We truly appreciate your feedback and are delighted to hear that you found our rooms to be very soundproof. Ensuring a peaceful environment for our guests is one of our top priorities.We’re glad you enjoyed the breakfast offerings, though we understand that a simple Western style may not suit everyone's taste. Your comments are invaluable as we continuously strive to enhance our dining options and provide a more diverse selection.It’s wonderful to know that you found our coffee outstanding! We take great pride in sourcing high-quality coffee to ensure that our guests can start their day on a perfect note.Thank you once again for your insights. We hope to welcome you back soon, where we can provide an even better experience tailored to your preferences.Regards Jeroen M, General Manager