BBing19I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly.
The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am!
The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what?
The Wifi in the room is not free unless you are a Bonvoy member.
There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out.
The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty.
We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying.
This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality.
Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!
訪訪客My first real impression of this property after check in was very sketchy. We got off the elevator to our floor and immediately smelled *********. We were in our room for about an hour before leaving for dinner, by then the smell was coming into our room. We stopped by the front desk to inform them and were offered a room change. Upon our return from dinner we were given a new room. Initially everything was fine. Within an hour or so that floor also smelled of *********. We also discovered we had extremely noisy neighbors and it stayed that way for the majority of the night except between 11pm and 3 AM when they were presumably out. We didn’t get much rest that night. There was a lot of street noise, yet we were on the 10th floor. There was also a man smoking ********* in the outside seating area heading towards the garage. I understand the hotel can’t control the actions of their guests, but coupled with the general state of disrepair of the hotel I get the feeling that our experience was not unusual.
I’ve been a guest at Extended Stay America for many years/for a while but never got around to writing a review and (share my experience here) show my appreciation for the staff that have worked here. To start, Isaias is someone who does it all. I’ve seen this young man start his career here as a housekeeper and work his way up to maintenance. He has worked in just about every position available and all shifts including the Front desk while doing his maintenance duties, shows up working night laundry when no one else could, and assists his coworkers while showing exemplary leadership skills.