「The hotel is beautiful, and the staff are friendly and helpful. However, there are several issues with the management system that need improvement.
First, regarding room cleaning procedures: at most hotels and accommodations, the front desk keeps a spare key or key card so housekeeping can access rooms for cleaning when guests are out. At this property, guests are required to hang their room key outside the door until housekeeping finishes cleaning, sometimes as late as 2:00 PM. This is a serious security concern because anyone could potentially access the room while the key is left unattended outside.
Second, if you are looking for a quiet and peaceful stay with good soundproofing, this hotel may not be the best choice. Noise from outside the room is easily heard throughout the day and night.
Last night, shortly after midnight, I was awakened by a very loud group of people. When I went outside to investigate, I saw a group of guests drinking in the restaurant area located directly next to my room. The noise was so loud that I could not sleep. I politely asked why the restaurant was still open, as I had been informed during check-in that it closed at 10:00 PM. The guests told me that a staff member had opened the restaurant for them. I then politely asked them to lower their voices because my room was right next to the restaurant.
I do not blame the guests at all. The responsibility lies with the hotel staff, who allowed the restaurant to be used after midnight despite the clearly stated closing time of 10:00 PM.
Areas for improvement:
1. Guest safety and security — Guests should not be required to leave their room keys hanging outside their doors for housekeeping.
2. Enforcement of hotel policies — If the restaurant closes at 10:00 PM, that rule should be consistently followed. Future guests staying in rooms near the restaurant should not have to endure loud noise until 1:00 or 2:00 AM as I did.
Overall, the hotel has potential, but better management and stricter adherence to its own policies would greatly improve the guest experience.」
首先這是一家私人pool villa 運營跟酒店有些不同,你去到門口或者到了島上準備前往就可以打電話給他們準備,這裡需要一定程度的英語溝通能力,請自行斟酌。位置就在最多活動、最熱門的Tawean Beach, 真的十分好,玩完水直接回去洗澡、換衣服,忘記拿裝備回房間拿也十分方便。google map顯示的位置其實準確的,海灘旁邊有條小巷走進去就是了。早餐的話員工會問你希望明天早上什麼時候用餐然後送到你的私人泳池旁邊。味道好跟份量也十分足夠。