The lobby had a very offputting smell. When we checked in we were given a room up a small staircase, my sister has physical limitations and the staff would not help us carry the bags to our room. When we got there, the key didn’t work so I went back to the front desk and she didn’t believe me and walked me back to the room to make sure that I was correct that the key in fact did not work and then I had to go back to the desk with her again for her to give me another key of which only one of two worked.