法蘭克福設有游泳池的飯店

This was not the first stay at the Hilton in Frankfurt; we stayed back in 2013 for the Christmas Markets and decided to stay again in 2022. The hotel is an ideal location and only a short ten-minute walk to the markets in Frankfurt during Christmas. We opted for a King Executive Room with Executive Lounge access. A small selection of beers, wines and spirits was available in the evening in the lounge, with light snacks if you wanted something to eat. The lounge is not self-service like our previous visit, but the staff were excellent, and we didn't have to wait long to get drinks. Check-in was quick, but once again, no upgrade was offered as a Hilton Honours Gold Member, but breakfast was complimentary due to Gold status. The room was clean and comfortable, not exceptionally spacious, but we didn't spend much time in the room apart from sleeping. Another enjoyable stay, and we would recommend the hotel for a stay, particularly at Christmas.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

酒店稍舊 餐食也很一般 我們坐了長途飛機到達之後和酒店溝通是否可以提前一小時入住 因為帶着孩子，酒店非常的強勢並且死板 回覆如果想提前 哪怕只是提前一小時 也是需要付費升級更貴的房型 而我當時看是臨時都還有房間可訂 也就是説 這麼貴收費的酒店 在有房的情況下 不願意給我們做調房 不考慮我們的感受 就讓我們一家坐在大堂乾等 無人過問，感受非常差！

我住宿的預訂是通過我的旅行社進行的。這通常不是公司批准的酒店,我現在明白了原因。在進行預訂時,代理商要求提前入住,但沒有要求保證提前入住。這意味着客人在抵達時有房間可以辦理入住,如果沒有房間,則必須等到常規入住時間(此時是15:00)。酒店位於貿易和會議中心旁。由於大流行至今還沒有發生任何事件,酒店很安靜,我到達並要求辦理入住手續,被告知只能在正式入住時間辦理。當我提到我的代理人要求提前入住時,第二個接待員出現了,並確認房間是空的。她還告訴我,我需要爲提前入住支付40歐元的費用。對此我提出質疑,並提到如果客人抵達時房間空着,其他酒店將不會收取此費用。接待員解釋說,工作人員必須加快工作速度,以確保房間能夠提前入住,因此費用也很高。由於結果是,房間在4月27日之前,即我到達之前整整六天,才被清潔、通風和消毒。因此,這筆費用只是用來騙取客人。雖然房間很好,但酒店位於中心位置,與公共交通連接良好,但這種有組織的勒索意味着我永遠不會再預訂這個地方。

展會期間入住，位置在機場到市區中間，打車30歐左右。到市區或messe需要轉兩次車。有些不方便。從酒店不行到附近的車站要10-15分鐘 早餐還算豐富。 附近只有兩家中餐和一家印度飯店。小上海菜很地道，基本和國內差不多，大部分都是參展的中國人去吃。

Didn't reply to the hotel's pre-arrival request for guest information, and while waiting (a long time) to check-in I couldn't see or figure out what the benefits would have been if I'd completed that pre-arrival form. The free shuttle bus stand at Frankfurt airport was almost impossible to find in all the stupid construction zones and I arrived at the hotel well after midnight. (If anybody ever tries to mention how efficient the Germans are, I'll present Frankfurt airport as glaring evidence to the contrary.) It was 50/50 with the hotel check-in staff: the gent at the non-aircrew part of the front desk took ages with the young family who sounded like they were repeatedly asking for something that was not possible. Those of us in the queue behind grew increasingly despaired - would any of us actually be able to use the hotel rooms we paid for that night? I was the third person who abandoned this hopeless queue and went to the ”aircrew only” part of the desk for help. Much much better! Checked in quickly with pleasant small talk to boot and I was in my comfortable room a few minutes later. When checking out the next morning I half expected to see that tedious young family still arguing with the front desk.

第二次入住，一切都不錯。靠近central train站，前台服務可以，房間大小適中，也很衞生，就是噴頭水壓小了點。 最重要價格便宜，一直很驚歎價格為何能如何給力

found the room to be really spacious, nice, and clean. However, there were a few minor issues. The guest toilet lacked a trash can, the safety box wasn't working properly, and there was still some trash left in the kitchen bin. Additionally, the socket for the TV power was not functional, and only one socket next to it worked, preventing me from plugging in my laptop to the tv in the living room. I do not recommend room service food. The currywurst and burger were quite bad, and I didn't feel well for the rest of the day after eating them. On a positive note, the front desk reception was excellent. They were very understanding when I requested an upgrade and provided a really nice room for a reasonable fee. The price is quite high, likely due to the European Cup. Despite the issues, I would consider staying here again if the price is more reasonable.

每次都很期待住Radisson的高層房間，景色一貫都很棒，在Frankfurt也不例外，價格也很合理。酒店提供停車位，但如果下午16點前到，也不是很難找停車位。 唯一不滿意的是房間裏膠囊咖啡機真的需要清理，很臟。本來有打算用，實在是下不去手🥲