達特福德橋希爾頓逸林飯店

On arrival the staff were great, welcoming and attentive. Once we got into our room it all went down hill as the room was filthy, most definitely hadn’t been cleaned properly and there was still the remains of the last guest, dirty spoons, open packaging to the last guests property and also a small bottle of what looked like perfume. Out side the room, someone had dumped their dirty cutlery, roughly 4 sets of knives and forks, which were covered in dried food. The reception staff did immediately allocate us another room, which was cleaner but still not as clean as I’d expect from a Hilton hotel??? The cutlery that was left outside our first allocated room remained in that spot for the next 5hrs and no one had attempted to clean this mess up….. shocking and disgusting. The pool was not clean, leaves floating around in the pool and the tiles around the top of the pool were covered in limescale and looked like they hadn’t been cleaned for some time….. The water was cloudy and the chlorine was strong, to the point where our eyes were affected within minutes. However, the staff in the wellness area were lovely, attentive and friendly. The hot tub was exactly as it says “HOT”, to the point where my son said it was burning hot and on feeling it for myself I’d have to agree…. Far too hot, especially when there were kids going in it and immediately getting straight back out.  We were very disappointed with this hotel, especially when just a few weeks ago we stayed in the Hilton at London Excel and it was worlds apart. A hotel chain should have the same business model and service across all its establishments and it seems that Hilton have totally allowed the Dartford Double Tree to fall well below the usual standard of a Hilton Hotel…. What a shame.

Great family stay

The hotel is decent. Would have been great if the room came with a mini fridge, slippers and bath robes as they do have swimming pool / sauna and jacuzzi. But all in all it’s a decent hotel for the price

絕對令人驚嘆，我們喜歡在慶祝我女兒 13 歲生日時住宿的每一分鐘

Another visit very impressed. Love the staff.

由於給了錯誤的房間，所以需要等待很長的電梯和隊列，因為接待處只有 1 個人。找到合適的房間了。發現泳池只需要預約1小時，即使白天可以回來，當時也僅限1小時。預訂時也沒有被告知泳池將於 24 日提前關閉，網上寫的是晚上 9 點。游泳池原定於下午 5 點關閉，但他們決定在下午 4:30 關閉，因此關閉時間比原計劃還要早。前一天晚上離開是因為周圍沒什麼好做的，所以沒有必要多住一晚。