住宿方回覆: This does sound inconvenient and we are very sorry that you are having trouble using your shampoo and conditioner. We will immediately report this issue to the relevant departments to ensure that improvements can be made for future guest stays. We apologize for the inconvenience and appreciate your feedback. We hope to have the opportunity to provide you with better services and look forward to your visit again
住宿方回覆: Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that we exceeded your expectations. Cleanliness and excellent service are our top priorities. We look forward to welcoming you back soon!