塞弗塞德Surfside Beach附近住宿

當然,該物業很漂亮!我遇到的所有員工都非常樂於助人和包容。我期待着住在這家酒店,因爲它是邁阿密海灘的一個機構。我很高興我必須留下來,但不會再選擇它。房間只是一個房間,沒什麼特別的。也沒有咖啡機。奇怪的是,我記不起我去過的任何地方,房間裏沒有咖啡機。我也失望的是,沒有一個放鬆的晚餐的休閒場所。我到達的傍晚,我不想吃一頓豐盛的晚餐。我只想吃一頓美味的沙拉或簡單的飯,還可以欣賞游泳池或海灘的景色。他們確實有一個臨時的地方可以吃披薩、漢堡等,但是很黑,就像酒吧/運動酒吧的感覺。我在邁阿密,我想看看戶外,享受美麗的天氣!游泳池邊有一個很棒的餐廳,開放通風,但很早就關門了(我嘗試在5點或6點去,廚房關門了。除此之外,我喜歡的都是高檔餐廳,但不是每餐都喜歡。我們週五搬到附近的一家酒店(不是因爲什麼問題,我們在那周參加了一個會議,想在週末離開同事)。我們喜歡我們在其他酒店的經歷。安靜,只是感覺輕鬆多了,但仍然很有趣!在楓丹白露游泳池,一位經常光顧楓丹白露的同行者說,週末在泳池裏很瘋狂。喧鬧的音樂和聚會氣氛。如果這就是你要找的地方,那麼這就是你的位置。不是我們想要的,所以我們週末離開很開心。我對游泳池工作人員感到失望,因爲他們顯然根據小費分配游泳池的椅子。游泳池服務員告訴我,前排座位是“錢座位”所以那些顯然是給那些給座位小費的人的。我得到出租車的費用,但是游泳池的椅子應該提供給任何人。如果它沒有被佔領,那麼它就可以了。

Hello. I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay. What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. SHEILA that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When SHEILA was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all! I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami. I never felt so humiliated and mistreated in my whole 45 years of life. I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character! I want my REFUND for the two nights that I did NOT stay there because they refused to do business with me, with NO explanation so if they refused to do business for the last two nights, I want my refund for my two nights, it is just simple and that fair! I had to find a place in a Saturday when the town is packed and pay a much more higher price. I am going after my rights here in the USA. They cannot do that to people. I filled a police report and share if requested. You can and should definitely talk to any staff or any guest there right now and they will backup what I am writing here. I have many witnesses that will prove that whatever SHEILA said is not true and she lied! I don’t want to fight and honestly I just want to move on from the most frightening situation of my life so please just refund my money! I recorded the whole situation and can share if requested and will use for legal purposes. I did NOT disrespect the staff, I had this misunderstanding with ONLY SHEILA, and I did NOT threat anyone, I did NOT threat SHEILA. They refused to

WE WILL NEVER STAY AT THIS HOTEL EVER AGAIN AND WE ARE IN MIAMI EVERY YEAR FOR AN ANNUAL EVENT. I wanted a hotel near the Hard Rock Stadium and saw the Stadium Hotel was close by. Many of the other more well-known hotels were further away and more expensive. Eventually I realized why the Stadium was less expensive. Read on… Unfortunately, two hotel employees (security and whoever supervises security) ruined our experience. Despite ALL the other employees we interacted with being VERY helpful and polite, will we never be returning to Stadium Hotel. Halfway through our stay, we decided to extend our visit by one more night. I personally went down to the front desk to confirm availability and extend my reservation. The gentleman at the desk was very pleasant, entered the information into the computer and told me I was “all set.” Several mornings later, at the time we would have been checking out had we not extended our reservation, (I was at a job off the hotel grounds) my wife was working remotely from our room. A woman showed up at the door to “remind” us it was time to checkout. My wife explained that we had extended our reservation and been told we were all set. The woman said she would let the management know. My wife then got on a very important Zoom but was interrupted by incessant calls to the room by the front desk. She directed them to call me on my cell, but explained I was working and it may take me a few minutes to respond. One minute after my wife hung up, she got yet another call badgering her saying we had not yet paid for the upcoming extra night. My wife got hold of me via text and I called the front desk from my cellphone. The front desk told me they had no record of my extension because I had not paid for the upcoming night. I told them when I extended no one told me I had to prepay and that I was told I was all set. I said they could run my credit card on file if they needed payment immediately. They said I had to be there to sign, but it could be taken care of when I returned in a few hours, not to worry. Yet, just two minutes after I hung up with the front desk, my wife got call after call stating we hadn’t paid and I had to pay right then in person. My wife yet again explained and offered to go down with her credit card, but they said they would not accept it because I had the reservation (which of course makes no sense since they also claimed I didn’t have a reservation). She explained I had spoken with someone just a few minutes ago who said I could take care of it in a few hours, and that she could not keep answering the phone because she was on a work Zoom. She asked to speak to a manager (who she could hear in the background was the one insisting the front desk keep calling her), but the manager did not take her call and sent her to voicemail. Five minutes after my wife was sent to voicemail, there was a knock on the door. Again, she interrupted her Zoom. This time security was at the door.

在幾個街區外的一些垃圾地方,經歷了可怕的經歷......但這家酒店不僅正好相反,而且他們真的讓我回到了度假的心情。路易斯經理是個知識淵博的年輕人,他的熱情好客讓我給這個機會。10/10

是一間很舊旅館。沒有電梯、或升降機。還好我們的行李不是很大，不然就不能拉上二樓的房間了。我們到 Miami 機場打電話給旅館，請他們派車子接機。我講清楚人數，問他大約多少時間來接。車子是什麼樣的？等過了50 分鐘，還不見所說的白色麵包車。我再次打電話。回答是交通塞。當時機場的路上不是很多車呀！最後，我們才發現雙方都有誤。原來這白色車子接送服務4 或5 間不同旅店。這個旅館排在最後，又小又幼。司機先生不是到點便停止看有沒有三人，而是慢慢地遛過去。後來我發覺這車子要叫司機，他已經離開。我又再次打電話給旅店叫他們。到我們能上車時，已經三個半小時後了。半天就此浪費。此旅館就在機場北面。地圖上很近。我們放下行李，便走出找快餐店吃晚飯。 步行到McDonald 就在兩街道口。浴室很小。因為是週五晚上，價格在100元以下，此路上有多间旅馆。我试着用網路找看看價格，全滿了。最值得一贊是有供應早餐。有麵包，麥片，咖啡，牛奶，酸奶，水果等。吃完便等車子送我們去機場。因為早上一切順利，我便留有小費在房內，和給司機先生。

我們在南海灘的酒店取消預訂之後的最後一刻，我們在這裡預訂了酒店，而且效果很好。我們住了5晚，輕鬆地遊覽了我們感興趣的所有地方。前往南海灘的150輛巴士，在酒店停靠的36巴士可以帶您前往海豚商城，而其他一切都是Uber的短途旅程，費用不超過20美元。房間很乾淨，早餐好（這是可悲的看到所有的廢塑料，請做一些事情），前台的工作人員的工作不是很歡迎。班車在每個小時的頂部都位於酒店，大約需要10到15分鐘即可到達機場。

酒店設施好，衞生好，房間大，價格合理，特別是免費接送機，非常方便。 The hotel has good facilities, good hygiene, large rooms, reasonable prices, especially free shuttle, very convenient.

2014年以來,我一直在萬豪喜來登集團工作。2014年以來,我一直在他們的酒店住宿,全國各地以及加拿大和德國。無論品牌或位置,我始終喜歡他們提供的可靠質量。這家酒店打破了這一記錄。它不乾淨,服務不與我所期望的一樣。最糟糕的是,他們因爲covid取消了房間清潔,這是一個荒謬的藉口。早餐也有三種選擇。窗戶也不隔熱,而且因爲靠近高速公路,太吵了。這家酒店不應該是萬豪寶船集團的一部分。

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

酒店本身地理位置不錯,停車位充足。但是,急需翻新,特別是廁所。工作人員也需要改進。我的房間沒有爲我們準備好。我們3歲,沙發牀沒有爲我們到達做好準備。飛了9小時後,我最不想做的事情就是整理我女兒睡覺的地方。第二天,我要求在接待處加一些被和毛巾。接待員給某人發了信息,說會整理。那天晚些時候回到房間時,什麼也沒做。抱怨接待,一切都及時給我處理。另外要改進的是確保您的工作人員講英語很舒服!你們家大多數前屋都說流利的西班牙語,沒有什麼反對的,但我希望他們有良好的英語,不要害怕與客戶用英語交談。我確實知道這家酒店位於一個很大的西班牙裔社區,但是您需要確保您的前屋員工也說英語。謝謝Cristiano Oliveira