BreakFree Imperial Surf

很好。雖然有點舊，但是設施很齊全。我喜歡這個位置，因為它可以俯瞰大海。

我付了海景和城市景觀的費用，但只看到了海景。當向工作人員解釋同樣的情況時，他們說會有額外的清潔費，這是不公平的，因為我提前正確預訂了，那我為什麼要煩惱。此外，我只有兩天的空閒時間，其中有一天我要搬家，而我必須為此付費。 此外，窗簾被撕破，桌子有刮痕，電視沒有網路連接，無法觀看Netflix。客戶服務很差。電梯正在維修，所以很多人在兩部電梯中進行調整。請注意，這仍然是工作日。我一點也不喜歡。我所想的和我所得到的完全不同

Paid for a 'Deluxe Ocean View Room' and requested a south facing room. The room we got was a north facing city view with partial ocean view. We literally looked directly into the units of the Meriton apartments opposite our building, & over a noisy building site to the west. That towering Meriton highrise also blocked out all sunshine into our apartment, and we had zero privacy because of how close the buildings are. I queried why it's called 'Deluxe' as it definitely was not a deluxe ocean view and was told "because it's been renovated". However the room was disgusting. The renovations must have happened well over a decade ago. There was black mould in both bathrooms & chips out of the vanity & bath. We could barely see out of the windows in the apartment because they were covered in ocean salt and clearly never cleaned, along with the rest of the filth coating window frames. The walls throughout the apartment were damaged and no doors had door stops so if we had the windows open all the internal doors would slam shut allowing for zero breeze in the apartment. On the second night we were trapped in the building because the lifts would not work. We rang security who did not answer so we range the lift company who said there is someone on their way but it could take a few DAYS so we should just walk up & down the fire exit stairs....from level 27. Luckily the next morning one was working & luckily our car didn't have a parking fine as we were unable to get out to update the paid parking ticket. When the lifts were working, it was an extremely long wait. The building is being painted outside, which meant many amenities were out of use, which we did not find out about until after we'd booked non-refundable. The young girl I spoke to at reception showed zero interest or empathy, she genuinely could not have cared less. A few years ago I stayed at Imperial Surf and loved it. I'd been saving up to stay there again to spoil my family for SeaFire. I cannot believe how much it has changed for the worse. I felt I completely wasted my money on this stay and I will never stay there again. As a local Gold Coaster who has many staycays in Surfers, it's just so disappointing.