狂想曲官方度假村的評論

住宿方回覆: 感謝您分享您的回饋。我們對您在押金方面的經驗感到非常抱歉，我們也理解這種情況是多麼令人沮喪。我們想向您保證，這筆存款是預先授權，正如我們已經澄清的那樣，我們已經聯繫您的銀行來解決這個問題。我們感謝您在此事上的耐心和理解。關於客房清潔和門禁政策，我們對您所遇到的不便深表歉意。這當然不是我們想要提供的服務標準，我們將審查我們的程序，以確保將來不會再次發生這種情況。我們感謝您對飯店的忠誠以及對海景的正面評價。我們希望有機會歡迎您再次光臨並恢復您對我們服務的信心。再次感謝您的寶貴回饋。

住宿方回覆: 感謝您的回饋。對於新建築施工造成您的不便，以及海景的差異，我們深表歉意。我們始終致力於確保客人收到他們預訂的東西，我們很抱歉這不是您的體驗。我們感謝您的理解，並將考慮您的意見以便在未來進行改進。我們希望有機會再次接待您並為您提供更愉快的住宿體驗。

住宿方回覆: Thank you for sharing your experience! We’re thrilled to hear that you found the kitchen well-equipped and the washing machine and dryer convenient. We’re also glad the daily housekeeping service met your expectations. We apologize for the wait until noon for check-in, and we appreciate your understanding. We’ll do our best to accommodate early arrivals when possible in the future. We hope to welcome you back soon!

住宿方回覆: 感謝您分享您的經驗！我們很高興聽到您喜歡美麗的夜景以及靠近 Glink 站的便利性。我們希望未來能再次歡迎您入住我們飯店並享受愉快的住宿！

住宿方回覆: 感謝您的回饋！我們很高興聽到您對入住期間的服務和衛生感到滿意。如果海景未能滿足您的期望，我們深感抱歉，並感謝您理解，對於長期預訂，我們不會提供中期清潔服務，但可以提供額外的毛巾。我們希望再次歡迎您，為您帶來更好的體驗！

住宿方回覆: Thank you for sharing your experience! We're glad to hear that you were satisfied with the room size and the amenities. While the view from the sixth floor may not be as grand as higher floors, we're happy it still offered a down-to-earth atmosphere for you. We’d love to welcome you back on your next stay!

住宿方回覆: 感謝您的反饋！我們很高興您喜歡這裏的風景。如您所提，晚到的旅客可通過電話聯繫前台，從密碼箱中領取房卡。希望不久後能再次歡迎您的到來！

住宿方回覆: 感謝您分享您的回饋。對於您在入住期間遇到的問題，我們深感抱歉。這當然不是我們努力提供的體驗。我們非常重視清潔，對於您提出的擔憂我們深感遺憾。我們將調查此事並確保採取適當的措施予以解決。如果您想進一步討論此事，請隨時直接聯繫我們，我們希望有機會歡迎您再次光臨，享受更好的體驗。

住宿方回覆: I’m really sorry to hear that your stay didn’t meet expectations. This certainly isn’t the experience we aim to provide, and I sincerely apologize for the inconvenience you faced. Regarding the cleanliness, we take this matter very seriously, and I will make sure it’s addressed with our housekeeping team. As for the additional charges, I will review our policies to ensure they’re clearly communicated in advance. We also take your feedback about the noise seriously and will investigate the issue with the glass to ensure it doesn’t affect future guests. I truly regret that your stay was disappointing, and I hope you’ll give us another chance to make things right in the future.

住宿方回覆: Thank you for your wonderful feedback! We're so happy to hear you had a great experience and enjoyed the stunning sea and city views. It's great to know that the location and convenience of the tram station made your stay even more enjoyable. We look forward to welcoming you back for another amazing stay!

住宿方回覆: Thank you for your wonderful review! We're delighted that you enjoyed the breathtaking sea views and had a pleasant stay. A high-floor room truly enhances the experience! We appreciate your recommendation and look forward to welcoming you or your friends on your next Gold Coast visit.

住宿方回覆: 感謝您的寶貴回饋！我們很高興聽到您住得如此愉快，並喜歡在舒適的空間中與朋友共度時光。在沙發上看電影聽起來是一種完美的放鬆方式！從陽台上欣賞美麗的海景絕對是一大亮點。我們對前面的施工現場表示歉意，但我們很高興它沒有影響您的整體體驗。我們期待您再次光臨！

住宿方回覆: Thank you for your review! We're glad to hear that you and your friends enjoyed your stay and that we could accommodate your request for a high floor. The in-room washing machine and dryer are definitely a convenient touch! We appreciate your feedback on the sound insulation and will take it into consideration. Looking forward to welcoming you again! 😊

住宿方回覆: Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and the breathtaking sea view from your room. There's truly something special about waking up to the sight of the ocean! 🌊✨ We look forward to welcoming you back for another amazing experience! 😊