劇院飯店

I booked a double room, the pictures showed a proper shower and bed. What I got was a bath tub with a slanting height impossible to stand and take a shower and the bed was a converted bouncy and noisey sofa bed. On top, it was clearly stated that the room will have access by lift, but that was only the case for 4 floors, my room was located on the 5th and I had to carry my bags over the stairs to the last floor. I went to talk to the reception guy, showed him what I booked and what I am getting. He said this is the best room in the hotel, we actually upgraded you to a suit. And when I said I want a room with a bed and a shower he said.... "What the F**K are you talking about". It was mid night and I had an early morning meeting so I knew that they do not give a damn. I was not able to take a shower next morning, first time I have walked into a meeting like this. A complete and utter disgrace!